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Withum is seeking an IT Support Analyst to support the team in our Whippany, NJ; East Brunswick, NJ; Red Bank, NJ; or Princeton, NJ office. This is a full-time position based in the office 5 days per week.
Withum’s brand is a reflection of our people, our culture and our strength. Withum has become synonymous with teamwork and client service excellence. The cornerstone of our success can truly be accredited to the dedicated professionals who work here every day, whose mission is to help our clients grow and thrive - to be in a position of strength. But our commitment goes beyond our clients as we continue to live the Withum Way, promoting personal and professional growth for all team members, clients, and surrounding communities.
Key Responsibilities
- Technical Support
- Provide assistance to users experiencing technical issues with hardware, software, and network systems via phone, email, or chat.
- Issue Resolution
- Troubleshoot and resolve basic computer, application, and system issues, ensuring timely responses to user inquiries.
- Documentation
- Maintain accurate records of user interactions, issues reported, and resolutions provided within a ticketing system.
- Escalation
- Identify issues that cannot be resolved at the first level and escalate them to higher-tier support teams when necessary.
- User Training
- Educate users on basic technical procedures and best practices to improve their understanding and efficient use of technology.
Required Skills and Qualifications
- Technical Knowledge
- Familiarity with common operating systems (Windows, macOS) and standard business software applications.
- Customer Service Orientation
- Strong communication skills and a patient, helpful demeanor to effectively assist users and address their concerns.
- Problem-Solving Skills
- Ability to assess issues, identify root causes, and deliver effective solutions quickly.
- Experience
- Typically requires 0–2 years of experience in a help desk, IT support, or similar technical support role.
- Certifications (Preferred not required).
- Certifications in one or more of the following (Microsoft, Kaseya, Cisco, Sonicwall, or other relevant technologies)
- Location, Travel and Compensation.
- This position may require onsite support at client offices. The candidate must have reliable transportation and be available for travel when needed.
- Expectation is in office 5 days per week
The compensation for this position is $40,000-$50,000 plus overtime. In addition to the base compensation, Withum offers a competitive benefits package and bonus program (for eligible roles) based on individual and firm performance. Final offer amounts are based on multiple factors such as the specific role, hiring location, as well as the individual’s skills, experience and qualifications. For additional information on our benefits, visit our website at https://www.withum.com/careers/.
#LI-MD1
WithumSmith+Brown, PC is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, (including pregnancy), genetic information, marital status, domestic partnership status, familial status, affectional or sexual orientation, gender identity, citizenship status, national origin, disability or handicap, veteran status, weight, height, or any other classification protected by federal, state, or local law.
Skills Required
- 0-2 years of experience in help desk, IT support, or similar role
- Familiarity with Windows and macOS
- Strong communication skills for customer service
- Problem-solving skills to assess and resolve issues
- Certifications in relevant technologies (preferred)
Withum Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Withum and has not been reviewed or approved by Withum.
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Parental & Family Support — Childcare reimbursement up to 25% of eligible expenses, paid parental bonding leave (up to 10 weeks primary/3 weeks secondary), and access to back‑up care are highlighted as distinctive strengths. Recognition such as Best Workplaces for Parents reinforces the family-support focus.
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Leave & Time Off Breadth — Generous PTO, nine paid holidays, and a firmwide shutdown from Christmas through New Year’s create substantial time‑off opportunities. Senior Associates and above have Open Time Off.
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Wellbeing & Lifestyle Benefits — Fitness reimbursements, wellness programming, and firm‑paid tools like Headspace support mental and physical wellbeing. Wellness awards and incentives signal sustained investment in lifestyle benefits.
Withum Insights
What We Do
Withum is a forward-thinking, technology-driven advisory and accounting firm, helping clients to Be in a Position of Strength in today’s modern business landscape. Visit www.withum.com for more information. #WithumWay
