IT Support Analyst

Job Description Summary

STEMCELL Technologies is looking for an IT Support Analyst to support our Cambridge facility. In this role you will have the opportunity to learn about and support STEMCELL’s business specific tools (such as lab and analytical equipment), and join project teams to support company-wide technology improvements.
In this role, you will be responsible for supporting end-user IT equipment and cloud-based apps and tools. This is a varied role, including support of cloud applications and services like Google Workspaces, common end-user IT equipment (Windows, MacOS), and a chance to gain hands-on experience with cloud-based tools & platforms like AWS, Intune/Kandji & Cisco Meraki.
While you will act as the dedicated local anchor for all things IT at our Cambridge site, you are part of a much bigger picture. You will lead the day-to-day onsite support for our local team and high-tech labs, working closely with a supportive, global IS network across Europe, North America, and APAC, to ensure you always have teammate backing.
To be successful in this role you will need to possess a good understanding of common software and IT equipment, strong independent troubleshooting and task-management skills, and have a passion for delivering consistent customer service.

Job Description

Duties and Responsibilities:

• Act as the primary, go-to IT partner for all STEMCELL employees onsite in Cambridge.

• Work alongside external vendors and our scientific teams to support and maintain lab and analytical equipment.

• Partner with the global IS department to evaluate user requests, rollout company-wide technology improvements, and implement modern cloud and automation solutions.

Knowledge and Qualifications:

• You have up to 3 years of IT experience, including at least 1 year in a Tier 2 support capacity.

• You have hands-on experience managing Windows, MacOS, and iOS devices using modern MDM tools like Intune and/or Kandji, alongside standard A/V and print services.

• You thrive on autonomy, possess strong critical-thinking skills, and have a genuine passion for delivering excellent customer service.

• A degree/diploma in tech, or a strong mix of industry certifications and real-world experience.

#LI-KL1 #Onsite

STEMCELL Technologies is a privately owned, Vancouver-based biotechnology company that helps power leading-edge life science research around the world. Driven by our love of science and passion for quality, we are a company of Scientists Helping Scientists—standing by our customers to provide the outstanding products, technical support, and training they need to advance their research. Scientists performing stem cell, immunology, cancer, regenerative medicine, and cellular therapy research are among those who rely on our cell culture media, cell separation products, instruments, accessory products, and services. Through our many regional offices, as well as our distribution centers in Vancouver, Seattle, Grenoble, and Singapore, we deliver our innovative, specialized products to more than 100 countries. With over 1,800 employees globally, most with scientific or engineering degrees, STEMCELL is proud to be the largest biotechnology employer in Canada.

This is an opportunity to work with highly motivated colleagues in a science-oriented, creative, and dynamic environment. We offer a competitive salary, excellent benefits, and meaningful career development opportunities.

STEMCELL is well recognized for exceptional leadership and business practices. We are one of Canada’s Best Managed Companies and operate an ISO 14001-certified environmental management system to measure and reduce our environmental impact. 

As an equal opportunity employer, STEMCELL is dedicated to ensuring that every employee feels safe, valued, and respected for who they are. We know that scientific progress and innovation occur when diverse, creative minds come together and we are committed to nurturing a culture of inclusivity and belonging. STEMCELL enforces a zero-tolerance policy for any form of discrimination. Selection decisions are solely based on job-related factors.

The annual salary for this job ranges from:

£24,700.00 - £37,100.00

STEMCELL determines an individual’s pay within the range based on multiple factors including experience, education, job-related skills, and equity within the team or organization. For jobs that are eligible for sales incentives, the range noted above is inclusive of target incentives; actual incentives are based on individual performance results in accordance with company policy. In addition to base salary, STEMCELL offers a comprehensive total rewards package that may include health benefits, retirement savings, and more (depending on region).

To apply, please select the “Apply” button below. You will then be directed to a login screen asking you to set up an account, which is required to apply.