Responsibilities
- User Support (Helpdesk): Serve as the first line of support for our ~500 users, handling incoming tickets and requests regarding hardware, software, and access issues.
- Onboarding & Offboarding: Assist in setting up accounts (Google Workspace, Slack, etc.) and preparing workstations (MacBooks and Windows laptops) for new hires to ensure a "wow" Day 1 experience.
- Asset Management: Help manage the physical IT inventory, including organizing the stockroom, tracking assets, and handling shipping/logistics for remote employees.
- Office Tech: Perform daily checks on meeting rooms, technical spaces and critical points to ensure the office infrastructure is always ready for business.
- Endpoint Troubleshooting: Diagnose and resolve Tier 1 issues on Windows and macOS environments (e.g., password resets, software installation, VPN connectivity, Wi-Fi issues).
- Documentation: Contribute to our internal Knowledge Base (KB) by writing clear guides for users and documenting fixes for the IT team.
- Experience: 1–3 years of experience in IT Service Desk, Technical Support, or a strong background in computer hardware/maintenance.
- Customer Obsession: Excellent communication skills (written and verbal). You must be patient, empathetic, and eager to help people solve their problems.
- Technical Skills: Solid working knowledge of Microsoft Windows and Apple macOS (you must be comfortable troubleshooting both).Familiarity with productivity suites (Google Workspace and Office 365).Basic understanding of networking concepts (IP, DNS, DHCP, Wi-Fi connectivity).
- English: Intermediate level, You will use English for conversations with the team and occasional contacts, as well as for reading technical documentation.
Would be a Plus
- Bachelor’s degree (completed or in progress) in Information Technology, Computer Science, or related fields.Entry-level certifications (e.g., ITIL,, Google IT Support Professional).
- Exposure to ticketing systems (e.g., Jira Service Management, Zendesk, Freshservice).
- Basic exposure to MDM solutions (JumpCloud, Jamf, or Intune).
- A genuine passion for technology and automation.
Top Skills
What We Do
Tractian is a machine intelligence company that offers industrial monitoring systems. Tractian builds streamlined hardware-software solutions to give maintenance technicians and industrial decision-makers comprehensive oversight of their operations. It is democratizing access to sophisticated real-time monitoring and asset operations tools.
Tractian's solutions are used in environments that address a combined total of 5% of global industrial output. The company’s broad market reach is evidenced in its customer base from various industries, such as John Deere, Procter & Gamble, Caterpillar, Goodyear, Carrier, Johnson Controls, and Bimbo, the owner of the brands Little Bites and Thomas Bagels. Tractian's customers see a 6-12x ROI with savings of $6,000 per monitored machine annually on average.
In a major milestone and a first for the industry, Tractian launched the AI-Assisted Maintenance category in the industrial sector. In this new paradigm, artificial intelligence identifies machine problems and suggests preventive actions to be taken, giving invaluable insight and support to maintenance professionals. It is important to highlight that the intent of Assisted Maintenance is firmly rooted in augmenting maintenance professionals to provide more assertive diagnosis with human-in-the-loop feedback.
Tractian's mission is to elevate this category of workers in a highly impactful way. The Assisted Maintenance category will provide unimaginable support for maintenance professionals. By combining shop floor expertise with our technology, maintainers will be able to anticipate and address issues with unprecedented accuracy and speed
