IT Support Analyst

Here at Lower, we believe homeownership is the key to building wealth, and we’re making it easier and more accessible than ever. As a mission-driven fintech, we simplify the home-buying process through cutting-edge technology and a seamless customer experience.

With tens of billions in funded home loans and top ratings on Trustpilot (4.8), Google (4.9), and Zillow (4.9), we’re a leader in the industry. But what truly sets us apart? Our people. Join us and be part of something bigger.

Job Description:

The IT Support Analyst is a hybrid role responsible for providing frontline IT support while managing the organization’s technology assets. This position ensures employees receive timely assistance with technical issues and have the equipment and resources they need to be productive. The role combines hands-on hardware deployment and inventory management with Tier 1 IT support, troubleshooting, and escalation.

What you’ll do:

• Serve as the first point of contact for IT-related issues via phone, email, chat, or in person.

• Troubleshoot and resolve basic hardware, software, and network-related issues, escalating complex problems when needed.

• Provide account support including password resets, access management, and Microsoft 365 troubleshooting.

• Configure, deploy, and maintain end-user devices (laptops, desktops, monitors, peripherals).

• Oversee asset management, including procurement, distribution, tracking, and reclamation of IT equipment.

• Maintain accurate inventory records and ensure availability of devices and accessories.

• Facilitate onboarding by preparing equipment, configuring accounts, and conducting IT orientations for new hires.

• Support offboarding by reclaiming and resetting IT assets from departing employees.

• Log incidents, service requests, and resolutions in the IT ticketing system.

• Document recurring issues and resolutions to build the IT knowledge base.

• Collaborate with cross-functional teams to support IT initiatives and process improvements.

• Perform additional responsibilities and special projects as assigned.

Who you are:

• High School Diploma or equivalent; technical training or certifications preferred.
• Experience in IT support, logistics, or a related technical role preferred.
• Familiarity with asset management practices and IT inventory tools.
• Strong customer service and communication skills.
• Strong organizational skills and attention to detail.
• Ability to lift up to 50 pounds for hardware deployment.

Why you’ll love working at Lower:

• You’ll be surrounded by talented, dedicated people who believe in the company’s mission.
• You’ll be able to shape the future of Lower’s user experience.
• You’ll join a locally and nationally recognized best place to work that values promotion from within.
• There is opportunity for professional growth and development.

Plus:

• Competitive compensation plan
• Extended benefit offerings including: Medical/dental/vision
• Paid holidays
• Paid time off
• Parental leave
• Life insurance
• Short- and long-term disability
• 401K with company match
• Discount on home mortgage refinances or purchase

Job Type: Full-time

Work Location: on-site in Austin, TX

Compensation: $20 - $28 Hourly

Lower provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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