The Role
The IT Support Analyst provides technical support to employees and clients for hardware, software, and networking issues, ensuring excellent customer service.
Summary Generated by Built In
IT Support Analyst
Atlanta, GA
The IT Support Analyst plays a key role for this fast-growing, leading Coin Operated Amusement Machine (COAM) company in GA with explosive historic year over year growth and expected continued growth through mergers & acquisitions and organic growth.
We are seeking a talented IT Support Analyst to join our team. The successful candidate will provide technical assistance and support to our employees and clients with computer hardware, software, and network-related issues. The ideal candidate will have excellent problem-solving skills, strong communication skills, and a passion for delivering exceptional customer service.
Responsibilities:
- Provide both desk side and remote support to employees for MacBook, Windows, and IOS devices.
- Familiar with the operation of Cisco and Ubiquiti networking equipment: switches, firewalls, and access points.
- Provide onboarding for new hires: laptop configuration, application installation, e-mail account configuration, and deskside training.
- Provide assistance with cloud applications, including Monday.Com, Slack, and Synchroteam.
- Install, train, and support the Office 365 suite of products Apple and Windows platforms, especially Teams and OneDrive.
- Administer accounts for Google Workspace Suite.
- Maintain inventory of all equipment, software, and licenses.
- Troubleshoot and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals.
- Collaborate with other technical teams to resolve complex issues and maintain network connectivity.
- Ensure all systems are secure, protected against malware, and backed up.
- Keep up to date with emerging technologies and industry trends.
Requirements:
- Bachelor’s degree in Computer Information Technology or commensurate experience.
- 2+ years of experience in desktop support, technical support, or a similar role.
- Proficiency in Microsoft Windows operating systems and Microsoft Office suite.
- Passionate about providing top-notch, one-on-one support to employees.
- Experience with remote support tools and ticketing systems.
- Strong problem-solving skills and ability to prioritize tasks.
- Excellent communication and customer service skills.
Top Skills
Cisco
Google Workspace
Ios Devices
Macbook
Monday.Com
Office 365
Slack
Synchroteam
Ubiquiti
Windows
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The Company
What We Do
United Gaming (UG) is the largest Coin Operated Amusement Machines (COAMs) provider in the State of Georgia. Its mission is to acquire companies, continuously build and develop a robust management team, and optimize revenue. UG has experienced unparalleled growth in the distributed gaming sector, strives for world-class gaming experience, and plans to expand into other jurisdictions. The company is headquartered in Stockbridge, GA with three additional satellite offices throughout the State.
