IT Support Analyst

As an IT Support Analyst at EdgeUno, with a focus on MDM/Intune, you will play a critical role in supporting our endpoint devices, managing access control, and delivering technical assistance across BSS/OSS platforms. This position is essential to ensuring operational continuity, user satisfaction, and system security.
Core Responsibilities:

• Manage and maintain the MDM systems, ensuring alignment with company security policies;
• Oversee access and data governance across internal systems;
• Provide support for endpoint devices, including configuration and troubleshooting;
• Maintain accurate asset inventory and lifecycle management across the organization;
• Automate and manage security and configuration profiles for corporate assets;
• Ensure service availability and performance across all company platforms;
• Govern and support the functionality of company software and business systems;
• Safeguard internal user data across distributed environments;
• Enhance systems, integrations, and automation opportunities;
• Improve visibility and monitoring of internal assets and their current state.

Requirements:

• Bachelor’s degree in Computer Science or related field (completed or in progress);
• English level: B2 or higher;
• Proven experience with helpdesk support, endpoint management, Office 365 administration, Azure Entra ID, and Windows Servers;
• Strong verbal and written communication skills;
• Experience with BSS/OSS systems, ERP/CRM platforms, and business application support;
• Proficiency in MacOS and Windows environments and related technologies;
• Intermediate knowledge in system administration and networking protocols (SSH, RDP, LDAP, HTTP/S, SAML, OpenID);
  
• Strong attention to detail with a focus on compliance and information security;
• Commitment to process adherence and continuous improvement.

Additional Qualifications (Preferred):

• Hands-on experience with firewall configuration for end-user access and control;
• Certifications in Azure, Microsoft 365, Windows Server, Networking, or related areas;
• Experience with SAP technologies (B1, HANA, or related);
• Proven background in system administration within Linux-based environments.
• Location: Hybrid – Bogotá, Colombia.

At EdgeUno, we offer a competitive compensation package, continuous development and training opportunities to help you reach your career goals, and a collaborative environment where your voice is valued. Join us if you’re passionate about innovation and committed to delivering a seamless, world-class experience for our global internal users.