Do you have a background in IT Support?
Are you confident working independently while also thriving in a collaborative team environment? If so, our IT Support Analyst role at our Trafford Park manufacturing site could be the perfect next step in your career.
About the Role
As the on-site IT Support Analyst at Trafford Park, you’ll be the go-to expert for second-line support, handling a dynamic mix of software and hardware issues. You’ll also collaborate with our operational technology teams to ensure our manufacturing systems run smoothly and efficiently.
You will be joining a successful, collaborative and friendly team that operates over our UK, Holland, Finland and Sweden manufacturing sites. Your impact won’t stop at Trafford Park—you’ll also provide regular support to our operations in North Wales and Bury, with travel 1–2 days per week when required. You’ll offer remote support and collaborate across our 9 manufacturing sites, with occasional travel further afield for project work.
What You Will Do
Working with our global service desk team to deliver hands-on IT support for end users, covering hardware, desktop software, printers, file servers, and local networks
Manage and resolve tickets via our ITSM system
Ensure correct administration of hardware, software and user accounts in line with company standards and defined processes
Be responsible for the local network, servers and telephony infrastructure
Be responsible for local management and setup of servers
Ensuring compliance with information security standards for all computers, servers and infrastructure
Managing the site server room and ensuring that standards are maintained
Be responsible for the installation and configuration of collaboration tools, including MS Teams, video conferencing equipment, IP phones and smart phones. Provide instruction and education to users about these tools
Support desktop and laptop users working with Windows 10, Windows 11 and Office 365
Assist with operational IT support for manufacturing systems
Be available for out of hours support for issues impacting critical systems at your local manufacturing site
Who You Are
You’re an experienced IT support professional with a solid grasp of Windows 11, Office 365, server management, and network infrastructure. Experience in a manufacturing environment is a plus, but not essential.
You’re a natural problem-solver—structured, resourceful, and customer-focused. You’re comfortable managing multiple priorities and adapting to changing demands.
A full UK driving licence and access to your own vehicle are essential, as regular travel is part of the role.
Strong communication and interpersonal skills are key—you’ll be building relationships across teams and locations.
What We Can Offer You
We offer more than just a job—we offer a career with purpose. You’ll receive:
A competitive salary
Up to 10% employer pension contribution
Annual bonus opportunity
Private medical insurance
27 days holiday plus bank holidays
Cycle to work scheme
Access to our exclusive reward portal
At Essity, we believe in empowering our people. You’ll grow in a culture that values collaboration, innovation, and personal development.
Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere. Innovate for Good | Excel Together | Be You with Us
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Application End Date:02 Jul 2025Job Requisition ID:Essity254562Similar Jobs
What We Do
Essity - a globally leading hygiene and health company, breaking barriers to well-being. Our expertise in hygiene and health began with the acquisition of the Swedish company Mölnlycke in 1975, through which our roots stretch back to 1849. Today, our sustainable innovations from globally trusted brands, designed for everybody and every body, care for the well-being of 1 billion people in 150 countries every day.
Working at Essity is not just a career but a chance to make the world healthier, safer, and more hygienic. Our barrier breakers innovate for good and contribute to shaping a sustainable future. At Essity, every career is as unique as the individual. We empower employees to excel together and reach their full potential in a winning culture motivated by a powerful purpose. We provide a sustainable work-life based on flexibility for both employees and employers. At Essity, we are committed to Diversity, Equity, and Inclusion in everything we do. It is the key to our success in creating an inclusive, collaborative, and caring company culture where you can be you with us. Our purpose of Breaking Barriers to Well-being, is to enable customers and consumers to lead fuller lives at all stages of life.
Our leading global brands include TENA, Tork, Actimove, JOBST, Knix, Leukoplast, Libero, Libresse, Lotus, Modibodi, Nosotras, Saba, Tempo, TOM Organic, Vinda and Zewa. Essity has about 36,000 employees. Net sales in 2022 amounted to approximately SEK 156bn (EUR 15bn). The company’s headquarters is located in Stockholm, Sweden, and Essity is listed on Nasdaq Stockholm. If you want to join a company where dedication to people is powered by innovation, welcome to Essity
