IT Support Analyst

Job Posted 2 Days Ago Reposted 2 Days Ago
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Chennai, Tamil Nadu
Entry level
Consulting
The Role
The IT Support Analyst will provide technical support to Huron employees, troubleshoot issues, manage IT tickets, and maintain strong customer relations. Responsibilities include problem-solving and adapting to priorities while working collaboratively in a team environment.
Summary Generated by Built In

Huron is redefining what a global consulting organization can be. Advancing new ideas every day to build even stronger clients, individuals and communities. We’re helping our clients find new ways to drive growth, enhance business performance and sustain leadership in the markets they serve. And, we’re developing strategies and implementing solutions that enable the transformative change they need to own their future.
As a member of the Huron corporate team, you’ll help to evolve our business model to stay ahead of market forces, industry trends and client needs. Our accounting, finance, human resources, IT, legal, marketing and facilities management professionals work collaboratively to support Huron’s collective strategies and enable real transformation to produce sustainable business results.
Join our team and create your future.

An IT Contact Center Analyst responsible for providing technical support to Huron employees which includes acknowledging, diagnosing, troubleshooting, and resolving entry level and advanced issues.
Adhere to defined policies and operating procedures. Broad technical skillset is required. Required updating the internal IT ticketing system to record all customer interactions, technical steps taken, comments and resolutions.
Capable of multitasking effectively, managing multiple priorities and occasionally functioning independently with little supervision
Develop and manage effective professional working relationships with user community, co-workers and interdepartmental colleagues.

Requirements:

  • Strong academic performance in your degree of choice, preferably with an emphasis in Information Systems or an associate’s degree.
  • Proficiency in Microsoft Excel, Office products, and Office 365 administration, with relevant Microsoft IT certifications preferred.
  • Exceptional troubleshooting and problem-solving skills with attention to detail, and the ability to adapt to shifting priorities and act independently.
  • Strong customer service work ethic with excellent communication skills and the ability to remotely resolve technical issues across time zones.
  • Clear understanding of elevated permissions, registry changes, and Active Directory systems.
  • Willingness to work 100% from the office, with flexibility to cover night or weekend shifts as needed.
  • Interest in applying technology systems to business processes and thriving in a team-oriented environment.

Position LevelAnalyst

CountryIndia

Top Skills

Active Directory
Excel
MS Office
Office 365
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The Company
Chicago, IL
3,753 Employees
On-site Workplace
Year Founded: 2002

What We Do

Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future. By embracing diverse perspectives, encouraging new ideas and challenging the status quo, we create sustainable results for the organizations we serve.

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