IT Support Analyst

ABOUT APPLY DIGITAL

Apply Digital is a global digital transformation partner for change agents. Leveraging expertise that spans Business Transformation Strategy, Product Design & Development, Commerce, Platform Engineering, Data Intelligence, Change Management, and beyond, we enable our clients to modernize their organizations and deliver meaningful impact to the business and to their customers. Our 650+ team members have helped transform global companies like Kraft Heinz, NFL, Moderna, Lululemon, Games Workshop, Atlassian, and The Very Group. Visit applydigital.com to learn how we can unlock your company’s potential..

If you'd like to learn more about Apply Digital's culture click HERE.

LOCATION: This is an in-office role; the successful candidate is expected to be full-time in our London, UK office (7 Harp Lane, 3rd Floor, Us&Co, London, EC3R 6DP, UK).

THE ROLE:

Apply Digital is looking for an Information Technology Support Analyst who is excited to work cross-functionally in the organization with other teams and grow by supporting and evolving the global IT systems that enable our intelligent teams to deliver digital products. This role will report to the Director of IT, and will heavily collaborate with People Operations to deliver a smooth employee experience from an IT and People & Culture perspective.

Responsibilities:

• Design, scope, implement, and enhance the systems and programs our teams use.
• Respond to requests from users intelligently and empathetically. Requests may include: managing our identity platform, MDM, WiFi, Google Workspace, Slack, Zoom, Atlassian Cloud, macOS, mobile devices, printing, equipment requests, endpoint protection, information security, and others.
• Manage user account and application access in cloud identity and productivity apps such as OKTA, Google Workspace, Slack, Atlassian Cloud, and others. 
• Opportunities to work with Engineers on DevOps issues.
• Some experience with cloud services (AWS, Azure, GCP).
• Manage hardware procurement, setup, and deployment.
• Order and manage hardware inventory.
• Manage software license and subscription allocations.
• Confidently troubleshoot macOS issues.
• Work with the Service Desk team in LATAM to ensure the helpdesk is running smoothly.
• Produce and edit documentation for the IT and Service Desk team as well as user-facing guides to assist staff in orientation and everyday tasks.
• Develop, evaluate, test and integrate new vendors and/or technologies.
• Analyze business problems and requirements to plan and implement solutions.
• Work closely with the People & Culture team to support exemplary onboarding, offboarding, and in-office/remote experience to team and clients. 
• Support Health & Safety of the office with relevant training certifications, including but not limited to First Aid and Fire Marshal. 
• Orient new employees by managing office passes and setting up desks prior to their start.
• Maintaining the office experience by liaising with building representatives about any office-related issues, ordering and organizing equipment, supplies, and food for the office.
• Supporting office events and monthly activities.
• Able to perform general operational support to the office and staff as required.

What We're looking for:

• Experience working in a fast-paced IT environment.
• Self-starter with the ability to prioritize effectively in a small team.
• Outstanding troubleshooting skills.
• Exemplary written and verbal communication skills.
• Excellent interpersonal skills with a customer-service oriented approach to their role.
• Strong team player with the desire to learn, mentor, and share knowledge/expertise.
• Willingness and confidence to learn on the fly.
• An ability to connect and communicate effectively with employees, clients and vendors.
• A person who brings positive energy and an openness to everything they do.
• The resilience to work in a flexible, start-up like environment.
• Technically well rounded to be able to step in wherever needed.

LIFE AT APPLY DIGITAL

When you feel safe and healthy, you can bring your best self — and ideas — to the team. In addition to a remote office set-up budget, annual celebrations, and parental leave top-ups, here are a few benefits we offer to support your well-being:

Great projects: Broaden your skills on a range of engaging projects with global brands and important work for causes we care about.

An inclusive environment: We’re truly committed to building a culture where diversity is celebrated and everyone feels welcome. So come as you are.

Learning opportunities: We offer generous training budgets, including partner tech certifications, custom learning plans, workshops, mentorship, and peer support.

Generous vacation policy: Work-life balance is key to our team’s success, so we offer ample time away from work to promote overall well-being.

Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.

Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.

Apply Digital is committed to building a culture where differences are celebrated and everyone feels welcome. That’s why we value equal opportunity and nurture an inclusive workplace where our individual differences are recognized and valued.

For more information, visit the Diversity, Equity, and Inclusion (DEI) section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by emailing us at [email protected].