IT Support Analyst

Censys is on a mission of helping companies identify, inventory, prioritize and remediate every risk on their attack surface. Our platform has a foundation in nearly a decade of academic research on large scale internet scanning. Our technology ingests billions of data points on devices, certificates, domains and websites daily, to provide our customers with unparalleled views into the darkest corners of their inventory. We’re a growing company with employees all over the world who believe innate curiosity and empathy enables a culture where we grow as professionals, solve the hardest problems in our industry, and have a lot of fun along the way. 

As an IT Support Analyst, you will be responsible for supporting Censys’ employees, devices, and software. As one of the most visible team members in the company, you’ll develop meaningful partnerships with colleagues on all Censys teams, and be a valued team member of a mission-driven technology company at an exciting time in its history. Reporting to the Director of IT & Corporate Security, you will work closely together to support our most valuable assets - our people.

What you’ll do:

• Provide support to entire company and their technology needs, with a focus on the Pacific and APJ time zones
• Prioritize, address, and resolve employee requests via Zendesk, Slack, and Zoom
• Assist in control implementations related to internal security assessments
• Actively contribute to our internal knowledge base and provide continued training/support
• Manage updates to our inventory management system
• Lead the support and configuration activities for complex technologies
• Work with the Security team to ensure organizational compliance with our regulatory requirements
• Support ad hoc office management activities such as deliveries, building vendors, and employee events 

Skills you’ll have:

• 3+ years experience supporting IT services and contributing to technology-driven business processes
• Experience working with MacOS, cloud-based technologies & services (Google Workspace, Slack, Zoom, etc.)
• Ability to make decisions, shift priorities and manage time to meet changing and evolving needs
• Strong problem-solving skills and ability to adapt & develop new technical skills as technology changes

Nice to have:

• Experience in a high-growth tech company
• Experience supporting geographically dispersed team members in remote environments

Our target salary range for this role is between $97,850.00 - $123,500.00 USD + bonus eligibility and equity.

This position is located in our Los Altos, California office and will be required to be in person 3 days per week with expectations to support the other days as needed. 

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they feel they meet every qualification. At Censys we are dedicated to building a diverse, inclusive, and authentic workplace - so if you're excited about this role but your past experience doesn't align perfectly with every listed requirement in the job description, we encourage you to apply anyways. You may be exactly who we need to fill this role or others! 

We value diversity and are committed to creating an inclusive environment for all employees. Censys is an equal opportunity employer.