IT Support Analyst

Posted 5 Days Ago
Be an Early Applicant
Armenia
Mid level
Fintech • Payments • Software • Financial Services
The Role
As an IT Support Analyst, you will manage user onboarding and access, generate compliance reports, oversee system upgrades, and design IT systems that align with business needs. Communication and problem-solving skills are key in collaborating with teams and integrating diverse systems.
Summary Generated by Built In

Description

We are looking for an IT Analyst to support and implement functional and cost-efficient IT systems. IT Analyst responsibilities include onboarding new users through backend identity provider, managing user access, exporting compliance reports through JAMF, overseeing system upgrades and researching new tools. In this role, you should be highly analytical and able to understand business needs. Excellent communication skills and problem-solving abilities are essential. If you also have hands-on experience with technical projects, we’d like to meet you. Your goal will be to leverage tech solutions to meet organizational needs.

Responsibilities

  • Integrate multiple systems and reconcile needs of different teams
  • Onboarding/offboarding users: creating email addresses, granting/revoking access to messaging apps, managing tools
  • Generating reports on system performance, monitoring compliance (SOC2, PCI, etc)
  • Plan and oversee projects (e.g. upgrades, hardware/software installations)
  • Design efficient IT systems to meet business and technology needs
Requirements
  • Proven experience as an IT Analyst, IT Consultant or similar role
  • Must have experience managing JAMF, Atlassian stack, and Mac OS
  • Experienced in compliance reporting
  • Knowledge of databases, system security and troubleshooting

Top Skills

Atlassian
JAMF
macOS
The Company
HQ: Santa Monica, CA
22 Employees
On-site Workplace

What We Do

PayEngine enables vertical market software companies to monetize their revenue. Through our platform, you can set your rates over interchange, control the margins, and retain the majority of your profits.

You can also eliminate merchant of record liability and control your customer experience with our frictionless onboarding and underwriting. Learn more at https://payengine.co.

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