IT Support Engineer

Accompany Health is on a mission to give low-income patients with complex needs the dignified, high-quality care they deserve but rarely receive. A primary, behavioral, and social care provider, Accompany Health walks alongside patients for their entire care journey, offering at-home and virtual care, as well as 24/7 support. Partnering with innovative payors, Accompany Health is powered by remarkable care teams, elegant technology, and a commitment to evidence-based practice. 

We build long-term relationships with our patients so they know, without question, that our team is here for them day or night, year after year. We focus on the health outcomes most important to our patients to make it clear that they lead the way.

To achieve our mission, we collaborate with community-based organizations, local providers, and health plans. Led by our empathetic care teams, guided by proven care models, and powered by our own technology, we deliver a level of service that our communities rightfully deserve but rarely receive. 

While our headquarters is in Bethesda, MD, our teams are distributed across the country. If you’re eager to make a tangible difference in people’s lives, to help correct long-standing disparities in health care, join us. 

About the role:

As an IT Support Analyst for Accompany Health, you will be:

-A mission-critical, early part of our growing team (and company).

-Collaborate with various teams, including Product, Sales, and Clinical Teams, to rewire health care: Your partnership will matter, and you will work across multiple teams to help execute our business.

-Drive the change in healthcare: You will build the products to integrate highly fragmented and dispersed healthcare services as an end-to-end experience.

-Be part of building a great engineering culture, maintaining the balance and right tradeoff for building products for speed and tech debt. 

Responsibilities will include:

• Actively participate in all projects/initiatives that either directly (laptop) or indirectly support our teams and people.
• Be the main point of contact for all business stakeholders regarding IT strategy needs and concerns.
• Help Install, configure, administer, monitor, troubleshoot, and support all internal users' hardware (printers, mobile devices, laptops, and local network system) and software (operating systems and enterprise/non-enterprise applications).
• Provides timely and effective user support by remote or onsite assistance.
• Manage our SaaS services from provisioning to Access Management.
• Own IT new hire onboarding, new hire orientation and termination processes.
• Assists with managing user accounts, mailboxes, user folders, permissions, login scripts, and network group policies.
• Provision laptops (Primarily Chromebooks & MACs).
• Provides thorough troubleshooting, repair, and maintenance for computer and network equipment.
• Write documentation and develop reproducible resolution steps.
• Stay ahead of 0-day security issues and remediate as soon as possible.
• Improve and automate processes.

Desired skills and experience:

• Required
• Minimum 3+ years of experience supporting end users in a corporate environment.
• Strong knowledge in Chromebooks and Macintosh operating systems.
• Strong experience working as a Google Workspace Administrator
• Prior experience setting up laptops and understanding of the onboarding/off-boarding process. 
• Familiar with computer hardware, has hands-on hardware troubleshooting experience.
• Working knowledge of network hardware and peripheral equipment.
• Understanding of networking concepts and familiarity with Telecom Technologies.
• Working knowledge of identity management, SSO, and popular cloud applications.
• Experience with enterprise security products.
• Excellent English verbal and written communication skills.
• Excellent organizational and documentation skills.
• Be flexible and occasional after-hours project work required.

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For Patient Facing Roles

To keep our patients, communities and each other safe, you'll be required to comply with Accompany Health’s medical clearance requirements, including completing a TB screen and providing proof of immunity or vaccination for certain conditions. You will also be required to be vaccinated and up-to-date on your COVID-19 vaccinations, including boosters. This is a condition of employment, and we make exceptions as required by law. Accommodation for religious and medical beliefs will be provided on a case by case basis.

For Non-Patient Facing Roles

To keep our patients, communities and each other safe, you'll be required to comply with Accompany Health’s medical clearance requirements, including receiving the COVID-19 vaccine. This is a condition of employment, and we make exceptions as required by law. Accommodation for religious and medical beliefs will be provided on a case by case basis.

We embrace diversity and believe it creates a healthier atmosphere: Accompany Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.