IT SUPPORT ANALYST

Posted 2 Days Ago
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Olmsted Township, OH, USA
In-Office
45K-55K Annually
Entry level
Healthcare Services
The Role
Provides hardware, software, cable, telecommunications, and general IT support across four senior-care communities. Responsibilities include maintaining technology systems, training staff, assessing and purchasing equipment, troubleshooting system problems, and providing on-call support to residents and employees. The role requires travel between locations, problem-solving ability, interpersonal skills, basic cable-system knowledge, and a valid driver’s license. The employer may support CompTIA A+ and Network+ certifications.
Summary Generated by Built In
Eliza Jennings, a not-for-profit organization providing excellent care and services to older adults on Cleveland’s West Side for more than 130 years, is a nationally recognized expert committed to helping older adults make the most of the aging experience.Our network of communities includes Eliza Jennings Health Campus in Cleveland, the Renaissance Retirement Campus in Olmsted Township, Devon Oaks Assisted Living in Westlake, and Eliza At Chagrin Falls in Chagrin Falls.Eliza Jennings, a nationally recognized leader in person-centered care, is searching for a full-time Information Technology Support Analyst for its Corporate Office, located at The Renaissance Retirement Community in Olmsted Township.The IT office space is located in Olmsted Township, but the position requires travel between the four Eliza Jennings communities: Devon Oaks Assisted Living in Westlake, Eliza Jennings Home just west of downtown Cleveland, The Renaissance in Olmsted Township and Eliza At Chagrin Falls in Chagrin Falls.Upon being hired, Eliza Jennings has the opportunity to pave the way for your certifications in COMPTIA A+ and COMPTIA Network +. Elevate your career with us!Responsibilities of the position include, but are not limited to:
  • Implement and maintain hardware, software, and cable systems.
  • Train staff in use of various technologies.
  • Provide IT, cable, and telecommunications support to residents and staff.
  • Assess need for information technology equipment. Purchase equipment as authorized.
  • Provide technical support related to all information technology systems.
  • Serve on an on-call basis; troubleshoot and resolve system problems.
Qualifications include, but are not limited to:
  • Demonstrated knowledge of information technology support functions.
  • Basic knowledge of cable systems.
  • Demonstrated problem solving skills.
  • In-depth interpersonal skills: demonstrated trust, integrity, compassion, and ability to effectively deal with all types of people.
  • Valid drivers’ license.

VISION (What we aspire to)

Make aging experience of a lifetime!

MISSION (How we operate)

We affirm the dignity and individual worth of older adults and their right to attain the highest possible quality of life. We strive to nurture and sustain their physical, emotional, intellectual, social, and spiritual health. We are committed to having a community in which every member is equally respected, valued, and empowered

Skills Required

  • Demonstrated knowledge of information technology support functions
  • Basic knowledge of cable systems
  • Demonstrated problem-solving skills
  • Strong interpersonal skills, including trust, integrity, compassion, and ability to work effectively with diverse people
  • Valid driver's license
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The Company
HQ: Township of Olmsted, Ohio
206 Employees
Year Founded: 1888

What We Do

Eliza Jennings is a nonprofit organization that offers a range of services for today’s older adults. We are one of the largest aging services organizations on the West Side of Cleveland. The Eliza Jennings legacy began in 1888 with the philanthropy of our benefactress, Eliza Wallace Jennings, who intended to care for women of need. Eliza’s legacy of philanthropy and concern for older adults lives today, more than 125 years later, as a cornerstone of our organization and in our mission to serve older adults. With over 90 years of collective experience on our board of trustees, Eliza Jennings’ leadership brings extensive expertise in aging services and understanding to its role and responsibilities as a nonprofit organization. Eliza Jennings is proud to be a multiple-year recipient of the NorthCoast 99 Award, honoring us as one of the 99 great workplaces for top talent in Northeast Ohio. Mission We affirm the dignity and individual worth of older adults and their right to attain the highest possible quality of life. We strive to nurture and sustain their physical, emotional, intellectual, social and spiritual health. We are committed to having a community in which every member is equally respected, valued and empowered.

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