IT Support Analyst

IT Support Analyst  

Dublin – On site  

Role Overview  

Here at Pinsent Masons we bring together the best people to get the job done. We’re naturally curious, constantly learning, listening, and growing. We’ll truly value your ideas. You’ll be joining an award-winning, hardworking and commercially minded team, where you’ll have the opportunity to work with leading experts and form meaningful relationships, while making a difference. You’ll get the opportunity to be involved in varied and challenging work. Working in an open and supportive environment, to deliver outstanding results.  

Our people are our success, and we work as one team.  

We are recruiting an IT Support Analyst as part of a second line team to provide exceptional desk-side customer service to users in our Dublin office and remote customer service to other offices as required.  

This role will be office based, from our Dublin office with the role being a 5 day a week on site position, Monday to Friday typically 9am- 5pm however flexibility will be required as per the needs of the role.

Candidate Overview  

We are looking for candidates who ideally hold the following skills and experience:  

• Experienced in a customer facing IT support role, ideally in a corporate environment.
• Ability to troubleshoot hardware and software problems for routers, switches, servers and UPS equipment and install, configure & support networking devices with specific reference to Cisco hardware.  
• Able to demonstrate exceptional customer service skills and deal with stakeholders at all levels of the business.
• Ability to troubleshoot issues with Windows 10/11, Office 2016+, Microsoft 365, laptops, iPhones, iPads, printers and networking devices.
• Comfortable using ticket management and service management systems.  
• Show a desire to continue to develop your technical skill set.  

What happens next?  

Once your application has been submitted and reviewed, our Talent Acquisition team will share the outcome with you by email.  

We typically hold two interview stages per vacancy providing the opportunity to meet two members of the hiring team at each stage. The first stage is typically conducted virtually and the second stage typically in person at the office in which the role would be based. However, we strive to remain flexible depending on the requirements of the role or the candidate.  

Our strength lies in our differences.  

We are a top Stonewall employer, a Valuable 500 member, a signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking. It’s with different perspectives that we’ll find solutions to our clients’ most complex challenges. It’s how we’ll deliver outstanding results today, and tomorrow. We want everybody attending an interview to be comfortable and able to fully demonstrate their experience and talents.  

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