About Revolution Space
At Revolution Space we're building advanced space systems for the 21st century. Every employee at Revolution Space works on projects that are critical to our company’s future by ensuring our products work on orbit every time.
Position Summary:
Revolution Space is seeking a strong IT Support Analyst to join our growing IT team. This role is central to supporting rapid company growth in a highly secure, compliance-driven environment (CMMC Level 2 / NIST SP 800-171). You'll be the frontline for end-user support while also owning key operational processes like workstation deployment, identity management, and hardware inventory.
You'll take ownership of the deployment queue and ticket backlog quickly, freeing up senior IT leadership to focus on infrastructure and security initiatives — while maintaining the documentation discipline our compliance environment requires.
This is not a purely reactive helpdesk role — we are looking for someone who can operate independently, exercise sound judgment, and take full ownership of assigned processes, while remaining hands-on with day-to-day deployment and support work.
Responsibilities:
- Frontline Technical Support: Triage and resolve helpdesk tickets submitted through our SharePoint-based ticketing system, covering Windows 10/11, macOS, Microsoft 365, Teams, and general connectivity issues
- Deployment Management: Own the workstation provisioning pipeline (unbox, asset-tag, image, test, and ship to local and remote staff) using centralized deployment/imaging tools
- Identity & Access Administration: Handle user provisioning, password resets, and MFA troubleshooting in Microsoft Entra ID for internal staff and B2B guest contractors
- SharePoint Administration: Support basic SharePoint site administration and configuration (bonus)
- Software Licensing: Manage routine allocation of engineering and business software licenses per established IT protocols
- Hardware Inventory: Maintain the physical IT asset cage, track inventory and spare stock, and coordinate vendor warranty repairs
- Compliance Documentation: Maintain rigorous documentation of hardware changes, software provisioning, and ticket resolution to support our CMMC Level 2 compliance framework
- New User Setup: Manage new hire laptop and account setup end-to-end
- Availability: Participate in an on-call rotation to support after-hours and emergency IT needs
Required Qualifications
- 3+ years of experience in a relevant IT support/helpdesk role (MSP or regulated corporate environment preferred)
- Bachelor's degree in IT plus relevant certifications and experience
- Hands-on experience with Windows and macOS desktop administration and troubleshooting
- Experience with Microsoft 365 Admin Center and Entra ID (Azure AD) user/group administration
- Fundamental understanding of networking concepts (subnets, VLANs, DNS)
- Familiarity with centralized deployment/imaging tools (SmartDeploy or equivalent)
- Highly organized with strong attention to detail
- Strong written and verbal communication skills
- Comfortable learning new tools quickly and adapting to shifting priorities
Certifications of interest: Microsoft credentials (Azure/M365), Cisco CCENT/CCNA, CompTIA Security+, or ISC2 SSCP. (CompTIA A+ is a plus but not core to this role.)
Preferred Qualifications
- Experience in a government cloud environment (GCC/GCC High) or a NIST SP 800-171 / CMMC-compliant workplace
- Deeper networking exposure (routing, firewalls, VPN, RADIUS)
- Microsoft Intune experience
- Windows Server Administration / Active Directory
- VMware administration
- Cybersecurity experience
- Familiarity with engineering software environments (SolidWorks client installs, PDM troubleshooting)
- Comfort with physical hardware troubleshooting and component-level repairs (RAM, storage)
Benefits
- Paid holidays, sick time and unmetered vacation
- Excellent health and dental plans with 80% employer contribution
- 4% company matching 401k plan with immediate vesting
- Life Insurance
- Long-term / short term disability
- Education assistance
To conform to U.S. Government space technology export regulations, applicants must be U.S. citizens, lawful permanents residents of the U.S., or protected individuals as defined by 8 U.S.C. 1324b(a)(3).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected factor.
Skills Required
- 3+ years of experience in a relevant IT support or helpdesk role
- Bachelor's degree in Information Technology plus relevant certifications and experience
- Hands-on Windows and macOS desktop administration and troubleshooting experience
- Experience with Microsoft 365 Admin Center and Microsoft Entra ID user and group administration
- Fundamental understanding of networking concepts, including subnets, VLANs, and DNS
- Familiarity with centralized deployment or imaging tools such as SmartDeploy
- Strong organization and attention to detail
- Strong written and verbal communication skills
- Ability to learn new tools quickly and adapt to shifting priorities
- Experience in an MSP or regulated corporate environment
- Microsoft Azure or Microsoft 365 credentials
- Cisco CCENT or CCNA certification
- CompTIA Security+ certification
- ISC2 SSCP certification
- CompTIA A+ certification
- Experience with GCC or GCC High, NIST SP 800-171, or CMMC-compliant environments
- Deeper networking experience with routing, firewalls, VPN, or RADIUS
- Microsoft Intune experience
- Windows Server administration or Active Directory experience
- VMware administration experience
- Cybersecurity experience
- Familiarity with engineering software environments, including SolidWorks client installations and PDM troubleshooting
- Physical hardware troubleshooting and component-level repair experience
Revolution Space Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Revolution Space and has not been reviewed or approved by Revolution Space.
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Healthcare Strength — Health and dental coverage is described as excellent across multiple postings, alongside company‑paid life insurance and short‑ and long‑term disability. These elements indicate robust core healthcare and protection benefits on offer.
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Retirement Support — A 401(k) plan with company match and immediate vesting is cited repeatedly in job ads. This structure points to accessible retirement savings support embedded in standard offers.
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Leave & Time Off Breadth — Paid holidays, sick time, and unmetered vacation appear in several role descriptions. This combination signals broad time‑off availability on paper.
Revolution Space Insights
What We Do
Advanced space systems for the 21st century.
