All Lines Technology has an immediate opening for an IT Support Analyst in Pittsburgh!! Individuals in this job position perform work at the entry level within this job family. Site IT Support Analyst II are business, function, or process specialists and can be technology generalists or specialists. Demonstrates the ability to clearly express ideas, risks both verbally and written, in a positive and effective manner to their supervisor and team members, and business stakeholders. Effective in communicating status to the team. Demonstrates confidence and active listening to confirm understanding of the customer needs to support the deliverable. They act within well-defined policies and procedures and can explain them to others with supervision. Normal focus is on existing products or processes.
Key Responsibilities
• Onsite Technology Support provides in-person assistance to employee end users including:
• Responds to telephone calls, emails, and personnel requests for technical support.
• Provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
• Maintaining and troubleshooting a range of user problems including PC hardware/software/LAN and voice network
• Diagnosing problem source through discussions with users and coordinating with internal IT organization support and operations groups and/or with vendors to resolve problems
• Acquiring, installing, and upgrading PC components and software and planning for/responding to service outages and other problems
• Training users on use of new technology and software
• Performs pro-active monitoring of PPG’s computer systems through appropriate tools.
• Documents, tracks, and monitors problems to ensure timely resolutions.
• Participates in various IT projects working with internal and external teams.
• Support a small Site(s) within country – oversight of up to 200 IT end users, no direct reports
Qualifications
• A 4-year degree in Computer Science, Engineering, or related discipline is preferred. A degree would give them the opportunity to be hired FT down the road if headcount allowed and for the right fit.
• Strong interaction and interpersonal skills specifically listening, providing guidance,
• Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches and to recommend the most feasible and economical solutions.
• Follow company standards and apply policies consistently.
• Strong verbal communication skills, including the ability to document operations procedures
Skills Required
- Experience maintaining and troubleshooting PC hardware, PC software, LAN, and voice network
- Ability to acquire, install, and upgrade PC components and software
- Experience performing proactive monitoring of computer systems and documenting/tracking issues
- Strong interaction and interpersonal skills, including active listening and providing guidance
- Strong analytical abilities to quickly resolve technical problems and recommend solutions
- Strong verbal communication skills, including ability to document operations procedures
- Ability to provide onsite user training and support
- A 4-year degree in Computer Science, Engineering, or related discipline
What We Do
Fire Fighter Sales & Service Co. is a leading provider of comprehensive fire protection solutions, specializing in the design, installation, maintenance, and inspection of fire safety systems. Serving industrial and commercial organizations across the Pittsburgh tri-state area, they offer a wide array of products and services, including fire alarms, sprinklers, and suppression systems, as well as professional training and consultation to ensure life safety and property protection.
