Infoverity is hiring an IT Support
Analyst to be the first point of contact for our team’s technology needs —
laptops, accounts, applications, and everything in between.
This is a hands-on helpdesk
role built for someone early in their career, with a real path into systems
administration, identity management, and security operations. You will work
alongside our Information Systems team and get exposure to a modern cloud-first
environment: Google Workspace, Microsoft 365, Jira, and Endpoint Management.
• Serve as the first point of
contact for internal IT requests — ticket, chat, and walk-up
• Troubleshoot laptops, mobile
devices, peripherals, and connectivity issues on Windows, Linux and MacOS
• Handle account access,
password resets, and everyday questions across our collaboration and business
tools
• Image, configure, and ship
laptops; maintain hardware inventory and coordinate warranty repairs
• Partner with HR and hiring
managers on new hire setup, role changes, and offboarding
• Run routine patching and
software updates, and help verify device compliance
• Write and maintain knowledge
base articles and how-to guides that cut down repeat tickets
• Escalate what is beyond your
scope, and spot patterns worth fixing at the root
RequirementsWhat we’re looking for
• Located in central Ohio and and willingness to come into Dublin office 2-3 days per week
• A degree in IT, MIS, Computer
Science, or a related field
• Comfort troubleshooting
Windows and macOS laptops and common business tools
• Strong customer-service
instincts: patience and clear explanations
• Organization — you can juggle
several open requests and know what is still outstanding
• Curiosity about how systems
work, and interest in learning identity, SaaS administration, and security
• Ability to lift and move
computer equipment, and occasional flexibility for after-hours maintenance or
urgent issues
• CompTIA A+, Network +, Security+, or ITIL Foundation
• Experience with a ticketing system such as Jira Service Management
• Exposure to Entra ID, MFA, or SSO
• Endpoint or mobile device management tooling
• Basic scripting in PowerShell, Bash of Python
• Foundational networking - DNS, DHCP, VPN, Wi-Fi
Benefits
Skills Required
- Located in Central Ohio and willing to work in Infoverity's Dublin office 2-3 days per week
- 1-2 years in IT support, helpdesk, or desktop support (internships, campus IT jobs, co-ops count)
- Degree in IT, MIS, Computer Science, or a related field
- Comfort troubleshooting Windows, Linux, and macOS laptops and common business tools
- Strong customer-service instincts with patience and clear explanations
- Ability to organize and manage multiple open requests and track outstanding items
- Curiosity about systems and interest in learning identity management, SaaS administration, and security operations
- Ability to lift and move computer equipment and occasional flexibility for after-hours maintenance or urgent issues
- CompTIA A+, Network+, Security+, or ITIL Foundation
- Experience with a ticketing system such as Jira Service Management
- Exposure to Entra ID, MFA, or SSO
- Experience with endpoint or mobile device management tooling
- Basic scripting in PowerShell, Bash, or Python
- Foundational networking knowledge (DNS, DHCP, VPN, Wi-Fi)
- Interest in cybersecurity or Azure
What We Do
Infoverity is a leading systems integrator and global professional services firm that simplifies and maximizes the value of client information. They provide MDM, PIM, Data Governance, Analytics, Content Management, and Data Integration services to large enterprises.
