IT Support Analyst II

Woodward is committed to creating a great workplace for all team members. Our company and its members are committed to acting with integrity, being respectful and accountable to one another, and staying humble and driven, while maintaining the highest professional and ethical standards.

We are steadfastly committed to attracting the best talent across our communities creating a rewarding workplace. Together we are fulfilling our purpose to design and deliver energy control solutions our partners count on to power a clean future.

Woodward supports our members’ wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position. Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. 

• Estimated annual base pay:  $31.19(minimum) - $38.99(midpoint) - $46.79(maximum)

• All members included in annual cash bonus opportunity. 
  • 401(k) match (4.5%)
  • Annual Woodward stock contribution (5%)
  • Tuition reimbursement and Training/Professional Development opportunities for all members  
• 12 paid holidays, including floating holidays. 
• Industry leading medical, dental, and vision Insurance upon date of hire

• Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave. 
• Paid parental leave.
• Adoption Assistance  
• Employee Assistance Program, including mental health benefits. 
• Member Life & AD&D / Long Term Disability / Member Optional Life 
• Member referral bonus 

• Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible Spending 
• Voluntary benefits, including:  

• Home / Auto Insurance discounts 
• Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave 

Are you ready to make your mark?  If you’re an IT Support Analyst II, we have an exciting opportunity for you.  The level two IT Support Analyst will provide effective, efficient, and timely technical support for all information technology systems. This position will deliver technical knowledge and expertise for tracking and resolution of technical problems.

What You Will Be Doing 

• Interprets problems and provides Tier 2 technical support by diagnosing problem source through discussions with users. Coordinates with support and operations groups and/or with vendors to resolve problems for IT systems, client hardware, and software.
• Follows and assists with maintaining established asset management procedures to support standard hardware life cycle refresh and desktop software copyright compliance.
• Configures, installs, and maintains client hardware and software.
• Participates in designing automated solutions for technical problems and manual processes
• Provides support for mobile devices including setup, deployment, and basic MDM (mobile device management) knowledge and administration.

What We Are Looking For 

• US – Bachelor's Degree in Arts/Sciences (BA/BS) Multi-language capabilities. Will consider professional experience and IT knowledge in lieu of meeting education requirements.
• US – Associate's Degree
• 2-5 years’ experience working with client computer hardware and software preferably in a global environment required
• Coordinate and set up AV equipment for executive meetings, presentations, and video conferencing
• Prior experience in executive IT support required, with a strong focus on customer service and problem-solving skill
• Maintain a high level of professionalism and discretion when handling sensitive executive-level requests.
• CompTIA A+ required or obtained within 180 days of hire
• Strong customer focus and customer service orientation. Ability to defuse tense interactions with customers.
• Experience in providing support to executive staff and collaborating with administrative assistants.
• Advanced knowledge of client operating systems and contemporary office productivity applications.
• Advanced diagnostic and advanced problem-solving skills.
• Ability to work efficiently and effectively with little to no supervision; self-directed, excellent time management skills.

Application window is anticipated to close 30 days from original posting date.

This information is provided in compliance with the Colorado Equal Pay for Equal Work Act and is the company’s good faith and reasonable estimate of the compensation range and benefits offered for this position.  The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons.

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR).   All applicants must be U.S. Persons within the meaning of the ITAR and EAR, or eligible to obtain all required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce.   The ITAR defines a U.S. Person as a U.S. citizen or national, lawful permanent resident (i.e., 'Green Card holder'), or a protected person (e.g., asylee, or refugee).

Woodward is an Equal Opportunity Employer 

EO/AA/M/F/Disabled/Protected Veterans