Want a 3D Career? Join Norgine.
At Norgine, our colleagues Dare themselves to be different and try new things, Drive to achieve their goals and beyond, and Develop themselves and their community.
We call it the 3D career at Norgine and it offers you a fully-rounded experience with no limits.
Bring everything about yourself that you’re proud of, whether that’s your passion for making a difference, focus on others’ well-being, or intellectual curiosity to unleash in a fast-paced environment and supportive community.
In return, get a sense of belonging, a long-term career with ongoing development and upskilling, and a company that cares about people’s wellness as much as you do.
Norgine: Transforming Healthcare, Backed by Over a Century of Expertise.
We have an exciting opportunity for an IT Support Analyst to join Norgine.
The person holding this position will report to the Director – IT Lead and be a member of the IT team.
The core responsibility of the of IT Support Analyst is to be accountable for 1st / 2nd line support on all aspects of the IT infrastructure. The role will cover everything from desktop hardware/software through to the Server infrastructure for local areas.
This will be a permanent role and will require regular travel.
KEY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
• Additional IT project work will be required as part of this role, to provide technical knowledge and hands-on support to build, configure and document supporting IT infrastructure.
• Provide 1st and 2nd line support for all aspects of the IT infrastructure at regional level .
• Provide IT training when required
• Raise and track non stock IT purchasing in line with the approved budget and forecast and ensure the delivery of the IT orders.
• Ensure Service Desk incidents/request are resolved effectively and within the agreed SLA.
• Contribute to and follow all IT processes as required by IT Management
• Actively participate in local / global projects as required by IT Management
• Actively participate in process improvements activities either locally or globally as required by IT Management
• Actively participate in new hardware evaluation process
• Actively participate in Cyber security or other IT awareness sessions
• Actively participate or initiate best practice activities with IT colleagues from other teams as required by IT Management
• Build effective relationships with colleagues and the business to ensure effective IT service delivery.
• Responsible for the administration of AD accounts
• LAN / WAN support.
• Manage third party companies (maintenance and support).
• Frequent travel will be required in Europe
• Occasional out of hours working may be required as part of this role
Requirements
• Experience in IT/1st line support within an MS environment and with Apple devices
• Excellent verbal and written English.
• Fluent in German, Italian or Spanish
• Proven Project management experience and a knowledge of project management methodologies.
• Knowledge of GxP, GAMP and regulatory guidelines is highly desirable.
• Good business process understanding to drive effectiveness and efficiency in all business processes.
• Good written and oral communication skills.
• Ability to present ideas in business-friendly and user-friendly language.
• Good analytical, evaluative, and problem-solving abilities.
• Service orientation.
• Excellent people skills, ability to build effective relationships
• Ability to prioritize; time management skills
• Good problem solving skills
• Capable of working without supervision
• Motivated and enthusiastic
• A committed team player
• Experience on Microsoft environment like Active Directory, Azure AD, O365, InTune
• Skills on helpdesk troubleshooting
• Strong Knowledge on ServiceNow
This job description is a summary of the typical functions of the job; not an exhaustive or comprehensive list of all possible responsibilities, tasks and duties. Norgine reserves the right to change responsibilities to meet business and organisational needs as necessary.
Benefits
Our benefits may vary per location. Please liaise with the Norgine TA representative to obtain more information.
If you want a multi-dimensional 3D career in a leading healthcare organisation, join us.
Top Skills
What We Do
Norgine is a leading European specialist pharmaceutical company that has been bringing transformative medicines to patients for over a century. Our commitment to transforming people’s lives drives everything we do and our European experience, fully integrated infrastructure and exceptional partnership approach enables us to quickly apply creative solutions to bring life-changing medicines to patients that they may not otherwise be able to access. Norgine is proud to have helped 24 million patients around the world in 2021 and generated €505 million in net product sales, a growth of 10% over 2020.
Norgine has a direct presence in 16 European countries, as well as Australia and New Zealand. We also have a strong global network of partnerships in non-Norgine markets. We are a flexible and fully integrated pharmaceutical business, with manufacturing (Hengoed, Wales and Dreux, France), third party supply networks and significant product development capabilities, in addition to our sales and marketing infrastructure. This enables us to acquire, develop and commercialise specialist and innovative products that make a real difference to the lives of patients around the world.
In 2012, Norgine established Norgine Ventures, a complementary business which supports innovative healthcare companies through the provision of debt-like financing in Europe and the US. For more information, please visit www.norgineventures.com.
