IT Support Analyst
Essity is currently searching for an IT Support Analyst. This position will be based at Diegem and partly in Stembert, assisting office, factory and sales force users. This role will provide basic IT support to customers following defined Service Management procedures. Responsibilities will include acting as main point of contact for troubleshooting network issues, software issues and hardware issues.
Are you ready for a new challenge as IT Support Analyst in Diegem and Stembert? Essity is part of a leading global hygiene and healthcare company. To expand our team, we are looking for an IT Support Analyst as soon as possible.
Analyste du support informatique
Essity est actuellement à la recherche d'un IT Support Analyst. Ce poste sera basé à Diegem et en partie à Stembert, pour assister les utilisateurs du bureau, de l'usine et de la force de vente. Ce rôle consiste à fournir une assistance informatique de base aux clients en suivant les procédures de gestion des services définies. Les responsabilités comprennent le rôle de point de contact principal pour le dépannage des problèmes de réseau, de logiciel et de matériel.
Vous êtes prêt à relever un nouveau défi en tant que IT Support Analyst à Diegem et Stembert?
Essity fait partie d'une entreprise mondiale de premier plan dans le domaine de l'hygiène et des soins de santé. Pour agrandir notre équipe, nous recherchons un IT Support Analyst dès que possible.
What You Will Do
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Installation and replacing end user IT workplace equipment (pc’s, smartphones, printers, collaboration tools)
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Support managing local servers and networks in collaboration with global IT teams
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Processing and taking ownership of service tickets from customers
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Administration of IT assets (hard- and software)
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Training and education of users in relation to IT workplace and collaboration tools
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Contributing to improvement of IT services and knowledge databases
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Supporting local applications (where applicable and in line with global policies)
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Following (internal and external) audit requirements
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Be part of the 24/7 support team
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Support location Stembert, by being on site in Stembert at least twice per week
Main tasks:
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2nd level support
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Workplace support
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Validate customer requirements, identify options and solutions and implement according to agreed specifications (mainly in the Self Service / Request Offering area)
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Maintain master data
Ce que vous ferez
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Installation et remplacement des équipements informatiques de travail des utilisateurs finaux (ordinateurs, smartphones, imprimantes, outils de collaboration).
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Assistance à la gestion des serveurs et des réseaux locaux en collaboration avec les équipes informatiques mondiales
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Traitement et prise en charge des tickets de service des clients
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Administration des actifs informatiques (matériel et logiciels)
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former les utilisateurs à l'utilisation des outils de collaboration et des postes de travail informatiques
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contribuer à l'amélioration des services informatiques et des bases de données de connaissances
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soutenir les applications locales (le cas échéant et conformément aux politiques globales)
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Respecter les exigences des audits (internes et externes)
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Faire partie de l'équipe d'assistance 24/7
Soutenir le site de Stembert, en étant sur place au moins deux fois par semaine
Tâches principales:
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Soutien de deuxième niveau
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Assistance sur le lieu de travail
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Valider les besoins des clients, identifier les options et les solutions et les mettre en œuvre conformément aux spécifications convenues (principalement dans le domaine du Self Service / Request Offering).
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Gérer les données de base
Who You Are
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Sufficient Office 365 Knowledge incl. MS Teams, Office, OneDrive etc.
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Experience with Windows 10, Windows 11 and Windows Server 2012 - 2019
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Basic Network skills, Routing, Switches
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Experienced in working with ITIL processes
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Analytical, think out of the box and be solution orientated
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Support Employee in our Office or Factory’s
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Self-motivated learner, open to take advice and develop
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Good team worker
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Fluent in Dutch and French. English communication skills is an advantage
Vous êtes
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Connaissance suffisante d'Office 365, y compris MS Teams, Office, OneDrive, etc.
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Expérience avec Windows 10, Windows 11 et Windows Server 2012 - 2019
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Compétences de base en réseau, routage, commutateurs
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Expérience de travail avec les processus ITIL
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Analytique, penser différemment et être orienté vers les solutions.
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Employé de soutien dans nos bureaux ou usines
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Apprentissage autonome, ouvert à l'écoute et au développement
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Bon travailleur d'équipe
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Parler couramment le néerlandais et le français. La maîtrise de l'anglais est un avantage.
What We Can Offer You
At Essity, we believe everyone's learning and professional development is unique and want to empower employees to reach their full potential in a winning culture motivated by a powerful purpose.
Collaborative and Inclusive Culture | Empowering & Engaged Leaders | Working with Powerful Purpose & Sustainable Impact | Learning and Growing in your Career | Supporting Well-being & Sustainable Working Life | Life-changing Innovations | Competitive Total rewards
Ce que nous pouvons vous offrir
Chez Essity, nous pensons que l'apprentissage et le développement professionnel de chacun sont uniques et nous voulons permettre aux employés d'atteindre leur plein potentiel dans une culture gagnante motivée par un objectif puissant.
Application End Date:30 okt. 2024Job Requisition ID:Essity239002
Top Skills
What We Do
Essity - a globally leading hygiene and health company, breaking barriers to well-being. Our expertise in hygiene and health began with the acquisition of the Swedish company Mölnlycke in 1975, through which our roots stretch back to 1849. Today, our sustainable innovations from globally trusted brands, designed for everybody and every body, care for the well-being of 1 billion people in 150 countries every day.
Working at Essity is not just a career but a chance to make the world healthier, safer, and more hygienic. Our barrier breakers innovate for good and contribute to shaping a sustainable future. At Essity, every career is as unique as the individual. We empower employees to excel together and reach their full potential in a winning culture motivated by a powerful purpose. We provide a sustainable work-life based on flexibility for both employees and employers. At Essity, we are committed to Diversity, Equity, and Inclusion in everything we do. It is the key to our success in creating an inclusive, collaborative, and caring company culture where you can be you with us. Our purpose of Breaking Barriers to Well-being, is to enable customers and consumers to lead fuller lives at all stages of life.
Our leading global brands include TENA, Tork, Actimove, JOBST, Knix, Leukoplast, Libero, Libresse, Lotus, Modibodi, Nosotras, Saba, Tempo, TOM Organic, Vinda and Zewa. Essity has about 36,000 employees. Net sales in 2022 amounted to approximately SEK 156bn (EUR 15bn). The company’s headquarters is located in Stockholm, Sweden, and Essity is listed on Nasdaq Stockholm. If you want to join a company where dedication to people is powered by innovation, welcome to Essity