The Role
The IT Support Analyst I manages tickets and calls, resolves IT issues, configures equipment, and assists in improving IT processes.
Summary Generated by Built In
This position Pays $48K-$50K Per Year
This is FT In-office position
Position Summary
The IT Support Analyst I will effectively manage tickets and calls throughout their daily duties. In addition, they will help to reduce ticket counts and decrease ticket reopens with fully troubleshooting the issues and or request. This resource will maximize customer service experience with internal and external users which Navia values customer satisfaction.
Essential Functions
This is FT In-office position
Position Summary
The IT Support Analyst I will effectively manage tickets and calls throughout their daily duties. In addition, they will help to reduce ticket counts and decrease ticket reopens with fully troubleshooting the issues and or request. This resource will maximize customer service experience with internal and external users which Navia values customer satisfaction.
Essential Functions
- Manage ticketing queue and projects.
- Configure equipment for New Hires & Replacement equipment.
- Coordinate and execute IT asset lifecycle activities from requisition through disposal.
- Assist with implementing IT efficiencies and self-service.
- Respond to IT and end users for resolution of issues and request.
- Perform IT Audits/governance as needed.
- Perform imaging, Bitlocker, data recovery, and backups.
- Maintain a clean and organized workspace.
- Assist with management of hardware and software vendors.
- Reviews, updates, and maintains tickets until they are closed.
- Works closely with the IT Support Lead and ServiceDesk Manager.
- Communicate effectively with management and internal teams.
- Perform other related duties as assigned.
- Windows 10 and 11 MS OS knowledge and working knowledge of MS Office applications
- Bitlocker
- ManageEngine Imaging
- Ticketing systems (JitBit)
- Active Directory
- O365
- MS Teams
- Amazon Connect
Top Skills
Active Directory
Amazon Connect
Bitlocker
Jitbit
Manageengine Imaging
MS Office
Ms Os
Ms Teams
O365
Windows 10
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The Company
What We Do
Navia is a national, consumer-directed benefits provider serving 10,000+ employers across all 50 states. The company provides comprehensive health, finance, lifestyle, and compliance solutions to employers and consumers. We take pride in offering industry-leading customer service, communications, and technology. Founded in 1989, Navia began as Flex-Plan Services, and over the years has grown into one of the nation’s premier benefit providers. Navia offers FSA, HSA, HRA, Commuter, Lifestyle, 401K, Benefit Administration, Education, COBRA, and much more.
