Mindex is looking for a customer-focused IT Support Administrator to provide reliable technical support across our organization. In this role, you’ll configure and maintain employee devices, troubleshoot hardware and software issues, support Microsoft 365 services, and assist with account access, onboarding, security, and IT asset management. The ideal candidate is organized, responsive, and comfortable managing multiple support requests while delivering a positive experience for end users.
Compensation
$19.71 – $29.33
What You'll Accomplish- Deploy, configure, and maintain end user Windows and Mac workstations.
- Provide ongoing support to end users for hardware, software, and access-related issues.
- Manage and maintain inventory of company IT assets.
- Troubleshoot operating system, network, software, and application issues.
- Actively manage multiple support queues by reviewing, prioritizing, investigating, routing, and resolving support requests while ensuring adherence to established service expectations.
- Support onboarding and offboarding activities including account provisioning, device preparation, and access administration.
- Create and maintain IT procedures, knowledgebase articles, and technical documentation.
- Support and administer Microsoft 365 services including:
o Exchange Online
o Microsoft Teams
o SharePoint Online
o Entra ID (Azure AD)
o Microsoft Intune / Endpoint Manager
- Support and maintain third-party business applications and services.
- Assist with security-related tasks including account reviews, MFA support, endpoint management, and compliance efforts.
- Participate in an after-hours support rotation.
- Respond to critical alerts, outages, and escalations according to established procedures.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field preferred, or equivalent combination of education and professional experience.
- Minimum of two years of experience in an IT Help Desk, Desktop Support, Systems Administration, or Technical Support role.
- Experience supporting Microsoft 365 environments.
- Experience working with Windows operating systems and Windows Server environments.
- Experience working with MacOS and Apple Business Manager (ABM).
- Experience with Microsoft Intune, Entra ID (Azure AD), Office 365, and SharePoint.
- Experience utilizing ticketing systems and documenting technical procedures.
- Experience supporting cloud-based platforms or managed service environments is preferred.
- Experience with monitoring platforms, alerting systems, or incident management processes is a plus.
Why Join Mindex?
For more than 30 years, Mindex has helped organizations solve complex business challenges through custom software, cloud, data, and AI solutions. We combine deep technical expertise with a collaborative culture that empowers our employees to innovate, grow, and make a meaningful impact for our clients.
In our Product division, our teams have built platforms such as SchoolTool, Advanced Analytics, and our Integrations Platform from the ground up, while also supporting solutions like MTSS Edge and ClearTrack that help schools and organizations make smarter, data-driven decisions.
Benefits
- Flexible Time Off
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Company-Paid Life and Disability Insurance
- Professional Development Opportunities
Additional Information
Applicants must be authorized to work for any employer in the United States. Mindex is unable to sponsor employment visas at this time.
Physical Requirements/Conditions:
Prolonged periods sitting at a desk and working on a computer
No heavy lifting is expected. Exertion of up to 10 lbs.
Skills Required
- Minimum of two years experience in IT Help Desk, Desktop Support, Systems Administration, or Technical Support
- Experience supporting Microsoft 365 environments (Exchange Online, Teams, SharePoint)
- Experience with Entra ID / Azure AD and account access administration
- Experience with Microsoft Intune / Endpoint Manager and endpoint management
- Experience with Windows operating systems and Windows Server environments
- Experience with MacOS and Apple Business Manager (ABM)
- Experience utilizing ticketing systems and documenting technical procedures
- Participate in after-hours support rotation and respond to critical alerts/outages
- Authorized to work for any employer in the United States (no visa sponsorship)
- Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience
- Experience supporting cloud-based platforms or managed service environments
- Experience with monitoring platforms, alerting systems, or incident management processes
What We Do
Mindex is an industry leader in software applications and development in Rochester, New York. For more than 25 years, Mindex has delivered on the needs of a variety of customers to achieve their goals through proven technologies, software, and services. Mindex specializes in software development for large enterprise clients in the Rochester, NY area and for New York State K-12 schools. We are a rapidly growing organization expanding heavily into cloud app. development and modernizing our home-grown K-12 Student Management System, SchoolTool. SchoolTool leads the way as the most trusted web-based student management system in New York State. Designed specifically to meet NYS requirements and school districts, it provides secure access to real-time data and time-saving tools for K-12 school administrators, faculty, staff, and parents. Awards and Accolades: #1 Software Developer, 2022 - RBJ Book of Lists A Top 100 Company (#48) - The Greater Rochester Chamber of Commerce #1 Best Company - 2019 RBJ Reader Rankings Best Company Culture (top three winner) - 2019 RBJ Reader Rankings Our Mission - With the brightest minds, unparalleled dedication, a passion for creating solutions, and thoughtful execution, we collaborate with our customers to achieve their goals through proven technologies, software, and services. Our Vision - We will anticipate tomorrow’s challenges, inspire innovation, and cultivate relationships to create solutions. We are committed to connecting people, teams, and communities to make a difference and give back. Our Values - Innovation, Collaboration, Excellence, Trust, Gratitude
