The Role
Provide first-level IT support to internal customers by managing service requests and incident tickets, ensuring system health and collaborating with teams for stability and performance.
Summary Generated by Built In
Fides Treasury Services is a leading provider of multibank connectivity, payments, and transaction communications. With over 100 years of experience, we connect thousands of corporates to more than 13,000 banks and payment providers worldwide, enabling cash and liquidity management for treasury and finance teams.
If you are interested in a career with a company with a strong global presence and a focus on innovation and customer satisfaction, then Fides is the right place for you. We are looking for a committed IT Supporter who would like to strengthen our team and help realize our vision.
Tasks
* Act as the first point of contact for internal customers regarding service requests and incidents
* Handle incoming incident tickets according to established procedures and policies
* Manage customer interactions (calls and tickets) professionally and efficiently
* Monitor the IT landscape and perform control and system health checks
* Collaborate with internal teams to ensure system stability, security, and performance
* Process, fulfill, and follow up on service requests
* Track incidents and deliver professional, solution‑oriented support
* Work closely with 2nd‑level support to deepen understanding of applications and jointly resolve issues
Requirements
* IT support experience is preferred; however, motivated graduates with a strong willingness to learn are also welcome
* Knowledge of IT systems (must have Windows; Linux is a plus) and eagerness to expand technical skills; additional foundational knowledge (networking, Active Directory, O365, Entra ID) is an advantage
* ITIL knowledge is preferred
* Strong customer orientation, with the ability to listen attentively and respond empathetically
* Ability to communicate professionally even in challenging situations, ensuring customers feel supported and understood
* Fluent and professional communication skills in English and German, both written and spoken
Join a mid‑sized company with an international footprint, where you will take on a varied, exciting, and challenging role. You will work in a modern environment, alongside a highly motivated team, with attractive employment conditions
If you are interested in a career with a company with a strong global presence and a focus on innovation and customer satisfaction, then Fides is the right place for you. We are looking for a committed IT Supporter who would like to strengthen our team and help realize our vision.
Tasks
* Act as the first point of contact for internal customers regarding service requests and incidents
* Handle incoming incident tickets according to established procedures and policies
* Manage customer interactions (calls and tickets) professionally and efficiently
* Monitor the IT landscape and perform control and system health checks
* Collaborate with internal teams to ensure system stability, security, and performance
* Process, fulfill, and follow up on service requests
* Track incidents and deliver professional, solution‑oriented support
* Work closely with 2nd‑level support to deepen understanding of applications and jointly resolve issues
Requirements
* IT support experience is preferred; however, motivated graduates with a strong willingness to learn are also welcome
* Knowledge of IT systems (must have Windows; Linux is a plus) and eagerness to expand technical skills; additional foundational knowledge (networking, Active Directory, O365, Entra ID) is an advantage
* ITIL knowledge is preferred
* Strong customer orientation, with the ability to listen attentively and respond empathetically
* Ability to communicate professionally even in challenging situations, ensuring customers feel supported and understood
* Fluent and professional communication skills in English and German, both written and spoken
Join a mid‑sized company with an international footprint, where you will take on a varied, exciting, and challenging role. You will work in a modern environment, alongside a highly motivated team, with attractive employment conditions
Skills Required
- IT support experience
- Knowledge of IT systems (Windows; Linux is a plus)
- ITIL knowledge
- Fluent communication skills in English and German
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Tailoring technology solutions to your strategic initiatives.
