IT Supervisor

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What can you expect in an IT Supervisor role with TaskUs:

Think of yourself as someone who provides level 1 support, basic systems administration for Microsoft Active Directory; DNS/DHCP systems; server and desktop operating systems; file and print management systems; messaging/collaboration systems; system and data backup/recovery. You will be working alongside IT colleagues in Greece, the US, and abroad. You will collaborate with vendors to design, implement, operate and support assigned systems.

Key Responsibilities

• You will develop and manage effective working relationships with other departments, groups and personnel. You will provide direction, supervision, and leadership to members of the Desktop Support/IT Support Team. 

• You will be responsible for assigning and prioritizing work, setting expectations, promoting goals and priorities, and performance management. 

• You will conduct periodic performance reviews of IT Support Specialists. 

• You will oversee desktop support operations and ensure excellent customer service to all internal or external customers. 

• You will provide expert technical support, training, and assistance to desktop support personnel on network computer system issues and on new technology.

• You will provide analysis on desktop related issues, determines problems, implements solutions, resolves or forwards work orders to appropriate personnel within the IT team (i.e. Sr. Network Administrator, Sr. Systems Administrator).

• You will coordinate with product development, and other internal departments to resolve issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases.

• You will provide assistance to other teams within the department (i.e. Sr. Network Administrator, Sr. Systems Administrator,etc) to improve services, processes, roll out new applications, increase and promote security.

• You will ensure service level agreements are communicated and understood by the desktop support team.

Qualifications

• Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT/Computer-related course.

• You must have 2-3 years IT support experience in Supervisory capacity and 7+ years of IT Support experience

• MCDST Certification is required

• Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair.

• Based in Athens, Greece

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.