IT Subject Matter Expert (SME)

Overview

This is an onsite role at our Goodyear, AZ facility. Our IT Subject Matter Expert (SME) serves as the primary local hands-on support for all IT and network, from construction/build-out through to full operations and steady-state. You'll work closely with onsite teams (construction, operations, physical security) while collaborating with a remote IT/Security engineering team for advanced support. The role includes participating in a primary responder rotation to ensure 24/7 infrastructure monitoring and rapid incident response.

Key Responsibilities

• Support new building launches - hands-on support during construction and new site deployments
• Serve as the primary onsite point of contact for IT and networking, providing direct support to facilities, physical security, construction crews, and end-users while escalating complex matters to remote engineering teams.
• Participate in a 24/7 primary responder on-call rotation, including evenings, weekends, holidays, and nights, to monitor data center infrastructure and coordinate rapid incident response.
• Work independently and collaboratively to prioritize tasks, communicate effectively, and react quickly to operational issues.
• Audit, manage, and track hardware assets (firewalls, routers, switches, servers, cameras, badge readers, bio-readers, electronic key management, etc.) throughout their lifecycle—from procurement to disposal in CMMS.
• Develop MOPs/SOPs/EOPs in accordance with Change management policies
• Coordinate with the Procurement team to create and process purchase orders for IT/ Security hardware and software, ensuring compliance with organizational policies and budgets.
• Process IT asset requests, validate needs, and update asset records.
• Maintain relationships with IT/networking vendors.
• Ensure secure disposal or recycling of retired IT assets in compliance with environmental and data security regulations.
• Generate regular reports and analytics on asset utilization, costs, and compliance for management review.
• Maintain detailed documentation, including purchase invoices, warranties, maintenance agreements, and onsite critical spares inventory.
• Provide onsite and remote support for new builds, system troubleshooting, server patching, and software upgrades.
• Support Building Management System (BMS) and communication alarm efforts when possible, partnering with Facility Operations to help troubleshoot, monitor, and resolve BMS and communication alarm issues onsite.
• Coordinate shipping/receiving, rack and stack equipment, and support the deployment of security and IT infrastructure at new sites.
• Install and configure server OS and vendor applications (e.g., Lenel OnGuard, Milestone VMS, Key Watcher) and set up databases in collaboration with DBA teams.
• Configure networks, including VLANs, firewall exceptions, for all onsite equipment (UPS, PDUs, cameras, etc.)
• IP address assignments for all equipment.
• Port configuration for network jacks and WAP installation and setup for work areas.
• Work closely with corporate Network, Systems, Cloud, and Application Engineers, as well as Facility Operations, Security, and Procurement teams.
• Document and maintain clear, concise internal and customer communications.
• Travel within and outside the regional work area as required ~10%.
• Meet physical requirements, including lifting up to 40 pounds (and group lifts for heavier items), working in cramped/elevated/noisy environments, and standing/walking for extended periods.

Knowledge, Skills, and Abilities

• Excellent analytical, problem-solving, and organizational skills.
• Ability to work independently and collaboratively with cross-functional teams.
• Strong writing and interpersonal communication skills.
• Ability to prioritize, multitask, and meet deadlines.
• Commitment to data protection, security, and compliance standards.

Basic Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent professional experience.
• 3+ years of IT or related experience.
• Proven experience in IT asset management and procurement.
• Strong knowledge of hardware and software products, licensing agreements, and compliance.
• Proficiency with asset tracking and change management tools.
• Familiar with methods of procedures
• Comfortable working in a construction environment (dust, noise, active build sites) during initial phases.

Preferred Qualifications

• IT Asset Management certification (e.g., ITIL).
• Experience in the data center industry.
• Experience supporting IT/Physical Security during facility construction or new builds.
• Familiarity with physical security systems and peripheral devices (access control, CCTV, badge readers).
• Familiarity with Building Management Systems (BMS) and communication alarm platforms.
• Certifications like CompTIA Security+, Network+, or vendor-specific (e.g., Lenel, Milestone)

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources

The pay range for this role is between $95,000 – 115,000 (base). Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, location, and other job-related reasons. Stream Data Centers offers annual bonus, benefits, flexible time off (vacation), 401k and a variety of other perks and benefits.

Stream is an equal-opportunity employer and does not discriminate on the basis of ethnicity, race, religion, sex, age, national origin, disability, military status, or any other reason prohibited by law. Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.