IT Sr Technical Analyst (remote)

WHO WE ARE

Hallmark Enterprise Operations is the organization within Hallmark Technology that is responsible for:

• Building Technology solutions that provide business portfolios from Creative, Planning, Manufacturing, Order Fulfillment, Finance and more.
• Developing cloud-first platforms that provide capabilities and services.
• Building, securing, and operating a blend of internally developed and 3rd party software for Hallmark core processes.
• Scaling development capabilities to build for Hallmark's future As a member of Hallmark Tech, you will partner with high functioning, high energy teams of cross-functional disciplines to deliver critical capabilities to Hallmark business areas.

WHAT YOUR ROLE ENTAILS AND HOW YOU'LL CONTRIBUTE

IT Senior Technical Analyst develops and delivers process and technology solutions with high value realization, including:

• Clear problem and requirement identification ties to business case/value definition.
• Design, construct, test and implement technical services while adhering to established standards and architecture while ensuring TCO is integrated into the delivered service.
• Participate in an effective transition to Shared Services processes and procedures.
• Work closely with managed services vendors to ensure SLAs are met per contract agreement. Ensure vendor partners deliver technology solutions that aligned with T&BE's strategic goals and strategies.
• Coordinate efforts with other business and T&BE areas in service development to realize value and ensure adherence to methodology, architecture, and business process standards.
• Plans tasks and estimates the required research and volume of activities to complete work for their own or that of a small team; estimate the resources; plans the work schedule.
• Researches issues, develops recommendations and actively participates on project teams to develop solutions to business problems related to a broad range of business and product issues. Understands and interprets key strategic issues to develop recommendations.
• Ensure appropriate documentation is developed in support of value realization.
• Ensure appropriate documentation is developed and clear to a technical and non-technical audience.

Work with management to help develop and drive the strategic direction for major business processes, technical capabilities, and risk compliance integrating subsidiary organizations where appropriate:

• Develop and implement technical and architectural solutions to provide the appropriate solutions to deliver quality solutions within the Hallmark enterprise.
• Conduct audits across the enterprise on a routine basis to ensure compliance to established policies and procedures by analysts and vendors.
• Analyze and implement the projects needed to upgrade or add tools required to maintain or improve business systems capabilities.
• Maintain industry expertise in technical software and hardware tools to ensure appropriate strategies are relevant to Hallmark's business needs.

Build and maintain partnerships with business process partners:

• Develop and maintain comprehensive knowledge of business priorities, strategies, and plans.
• Develops deep understanding and expertise in 1 more business process areas.
• Maintain familiarity with Lean principles and technologies that can be leveraged to enhance business processes.
• Build relationships with business process partners.
• Envisions, develops, and executes TBE strategies to accommodate the changing needs of business clients and project needs as an individual contributor. Monitors customer feedback and identifies trends. Tracks effectiveness and progress over time. Determines new solutions to issues that arise to range of issues.

Maintain an effective level of operational support for business process and technical issues:

• Ensure that technical issues are resolved in a timely manner in accordance with established Service Level Agreements.
• Lead efforts to restore normal operations as quickly as possible with the least possible impact on either the business or the user, at a cost-effective price.
• Implement changes to technical environment as necessary to correct operating errors and improve system performance.
• Lead efforts to leverage technology to reduce customer manual effort for a one-time solution.
• Capture (codify) knowledge; update process/system documentation; cross train between team members.

BASIC QUALIFICATIONS

• Bachelor's Degree in Computer Science, or directly related field, or foreign equivalent.
• 3 years' experience in Technology or application related field
• Working knowledge of one or more technologies, hardware, or software disciplines.
• This role has deep technical skills in one or more of the following with working knowledge of the remainder: Java, MicroStrategy, Oracle, SQL, C#, ABAP, .Net, Teradata, SharePoint developer, Hyperion, COBOL, MQ Services, CICS, DA/Erwin, ETI, DB2, Visual Basic, Gentran, Ilog/cplex, desktop applications
• Mainframe and midrange operating systems
• Security software and hardware
• Network (data, voice, device)
• Desktops (PC/MAC)
• Help desk operations and systems
• Database software and management tools

*** The position is fully remote, and the employee may live anywhere in the United States.

ADDITIONAL DETAILS

• This is a progressive role that will be filled at the level based on the skills and experience of the selected candidate.
• The salary range for this job is between $75,483 to $141,000 per year. This amount meets or exceeds the prevailing wage as determined by the U. S. Department of Labor.
• The position is fully remote, and the employee may live anywhere in the United States.

Now's your chance to embrace a future with Hallmark-just follow the instructions below to apply.

You must show how you meet the basic qualifications in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are DOCX and PDF.

In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment.

Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference and background checks.

Hallmark is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status. Principals only please.

HALLMARK - Because Connecting With Each Other Has Never Been More Important

For more than a century, Hallmark has been bringing people together and improving the relationships that matter most. That's why millions of people all over the world connect with the Hallmark brand. It has always been a mission so much bigger than any one of us who work here.

Today, we need empathetic learners, strategic thinkers, and enthusiastic visionaries with diverse experiences and skills to help us create the rest of Hallmark's second century as we shift to a more digitally savvy, unified approach that combines the best of brick-and-mortar retail with the efficiency of dot-com spaces. Help us imagine what our next hundred years could look like!

When you join Hallmark, we will go out of our way to make you feel like part of the team. In the day-to-day, we'll make the best use of the skills and talents you already have. We'll also give you leadership opportunities and show you multiple potential pathways to future success.

Our culture of care for our consumers and for one another shows in the way we embrace different backgrounds, identities, and working styles, deliberately seeking out ways to be more inclusive both internally among our work groups and externally through the things we make and sell to our retail partners and consumers. We believe that a broadly inclusive, equitable approach is also our best path to future success. We're seeking out those who can bring a fresh perspective to our business and would love your input as someone new to our team! We can only change and grow when we intentionally include new perspectives-like yours.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)