IT - Sr Systems Engineer (SFDC Business Systems Analyst)

IT –Business Systems Analyst

Location:  Noida, India
Job Type: Full Time

About the Role

Cadence IT is seeking a Business Systems Analyst with strong experience supporting customer support workflows across Salesforce‑based ecosystems, along with hands‑on experience using AI‑assisted delivery techniques (e.g., vibe coding, agentic AI).  Success in this role requires the ability to operate across business, data, and automation layers—bringing clarity, speed, and measurable outcomes to complex customer support workflows.

What You’ll Do

• Partner with Customer Support stakeholders to optimize support and customer community workflows, enabling self‑service, streamlining handoffs, and reducing manual effort across support channels.

• Leverage AI-assisted delivery techniques (including ‘vibe coding’/rapid prototyping) to validate concepts quickly with users and accelerate iteration.

• Design and leverage AI agents and workflow orchestration capabilities to automate complex end-to-end business processes with built-in governance, exception handling, security/access controls, and operational oversight.

• Establish success metrics to measure cycle time reduction, elimination of handoffs, user adoption, and process compliance.

• Assess upstream/downstream impacts across integrated systems, document system interactions, data dependencies, and exception paths.

• Translate business needs into clear functional specifications, process flows, user stories, and acceptance criteria—including agent-ready rules and guardrails.

• Drive UAT readiness, including test planning, end-to-end validation, and stakeholder coordination to ensure solutions meet business expectations.

• Collaborate with Development, QA, InfoSec, and Enterprise Architecture to ensure solutions are secure, scalable, and aligned to enterprise standards.

What You Bring

Required Skills

• 5+ years of Business Systems Analyst experience supporting large‑scale enterprise applications in a global environment.

• 3+ years deep experience with Salesforce application ecosystems, with a strong focus on Service Cloud & Experience Cloud (Community Cloud).

• Hands-on experience with Salesforce Service Cloud and Experience Cloud (Community Cloud), including case intake and knowledge management, omni-channel/intelligent routing, self-service enablement, and customer account/contact data quality—supporting end-to-end service process orchestration and AI-assisted automation.

• Proven ability to use rapid prototyping or AI-assisted development techniques (e.g., Vibe Coding, low code/no code, or similar approaches) to accelerate solution validation and delivery.

• Experience working in Agile and iterative delivery environments, including backlog refinement, sprint planning, incremental releases, and rapid feedback loops.

• Experience designing and leveraging AI agents and workflow orchestration to automate end‑to‑end business processes.

• Strong communication skills with the ability to present complex technical concepts clearly and concisely to a variety of audiences.

• Comfortable collaborating with business stakeholders to navigate ambiguity, align priorities, and drive outcomes in fast‑moving environments.

• Bachelor’s or Master’s degree in Systems Engineering, Computer Science, Management Information Systems (MIS), Software Engineering or a related field.

• Salesforce certifications (Salesforce Certified Application Architect, Salesforce Administrator, Service Cloud, Community Cloud), demonstrating strong platform and data model fluency.

Preferred Skills

• Experience working in complex, global, and highly integrated enterprise environments.

• Experience in the high-tech or semiconductor industry, supporting complex, global and highly integrated business processes.