IT –Business Systems Analyst
Location: Noida, India
Job Type: Full Time
About the Role
Cadence IT is seeking a Business Systems Analyst with strong experience supporting sales and customer support workflows across Salesforce‑based ecosystems, along with hands‑on experience using AI‑assisted delivery techniques (e.g., vibe coding, agentic AI). Success in this role requires the ability to operate across business, data, and automation layers—bringing clarity, speed, and measurable outcomes to complex customer support workflows.
What You’ll Do
Partner with business stakeholders to optimize sales, support and customer community workflows, enabling self‑service, streamlining handoffs, and reducing manual effort across support channels.
Leverage AI-assisted delivery techniques (including ‘vibe coding’/rapid prototyping) to validate concepts quickly with users and accelerate iteration.
Design and leverage AI agents and workflow orchestration capabilities to automate complex end-to-end business processes with built-in governance, exception handling, security/access controls, and operational oversight.
Establish success metrics to measure cycle time reduction, elimination of handoffs, user adoption, and process compliance.
Assess upstream/downstream impacts across integrated systems, document system interactions, data dependencies, and exception paths.
Translate business needs into clear functional specifications, process flows, user stories, and acceptance criteria—including agent-ready rules and guardrails.
Drive UAT readiness, including test planning, end-to-end validation, and stakeholder coordination to ensure solutions meet business expectations.
Collaborate with Development, QA, InfoSec, and Enterprise Architecture to ensure solutions are secure, scalable, and aligned to enterprise standards.
What You Bring
Required Skills
5+ years of Business Systems Analyst experience supporting large‑scale enterprise applications in a global environment.
3+ years deep experience with Salesforce application ecosystems, with a strong focus on Sales, Service Cloud & Experience Cloud (Community Cloud).
Demonstrated expertise in Salesforce Sales Cloud, including opportunity and pipeline management, lead-to-cash processes, forecasting and CPQ integration, and data governance—enabling accurate revenue visibility, scalable sales operations, and AI-driven insights across the end-to-end customer lifecycle.
Hands-on experience with Service Cloud and Experience Cloud, including case management, knowledge base, omni-channel routing, self-service, and customer data quality—enabling end-to-end service automation and AI-driven workflows.
Proven ability to use rapid prototyping or AI-assisted development techniques (e.g., Vibe Coding, low code/no code, or similar approaches) to accelerate solution validation and delivery.
Experience working in Agile and iterative delivery environments, including backlog refinement, sprint planning, incremental releases, and rapid feedback loops.
Experience designing and leveraging AI agents and workflow orchestration to automate end‑to‑end business processes.
Strong communication skills with the ability to present complex technical concepts clearly and concisely to a variety of audiences.
Comfortable collaborating with business stakeholders to navigate ambiguity, align priorities, and drive outcomes in fast‑moving environments.
Bachelor’s or Master’s degree in Systems Engineering, Computer Science, Management Information Systems (MIS), Software Engineering or a related field.
Salesforce certifications (Salesforce Certified Application Architect, Salesforce Administrator, Sales Cloud, Service Cloud, Community Cloud), demonstrating strong platform and data model fluency.
Preferred Skills
Experience working in complex, global, and highly integrated enterprise environments.
Experience in the high-tech or semiconductor industry, supporting complex, global and highly integrated business processes.
Skills Required
- Bachelor's degree in Computer Science or a related field
- Minimum 4+ years software development experience
- Salesforce certifications such as Platform Developer I or II
- Solid experience in Salesforce Lightning development
- Hands-on experience with Salesforce web services, WSDL, SOQL & SOSL
- 3+ years' experience in SFDC service cloud and/or Customer Community
Cadence Design Systems Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cadence Design Systems and has not been reviewed or approved by Cadence Design Systems.
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Equity Value & Accessibility — A discounted ESPP with a lookback feature and equity included in total compensation make ownership broadly accessible and potentially meaningful. Structured compensation at an industry leader adds predictability to equity participation.
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Healthcare Strength — Medical, dental, and vision coverage are described as solid, with mental‑health/EAP and fertility support enhancing the offering. The breadth across core care and family‑building needs strengthens the healthcare package.
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Leave & Time Off Breadth — Global Recharge Days, volunteer time off, and companywide breaks indicate a comprehensive time‑off framework. In addition, many salaried roles are described as having flexible or generous PTO policies.
Cadence Design Systems Insights
What We Do
Cadence enables electronic systems and semiconductor companies to create the innovative end products that are transforming the way people live, work and play. Cadence® software, hardware and IP are used by customers to deliver products to market faster. The company's Intelligent System Design strategy helps customers develop differentiated products—from chips to boards to intelligent systems—in mobile, consumer, cloud, data center, automotive, aerospace, IoT, industrial and other market segments. Cadence is listed as one of Fortune Magazine's 100 Best Companies to Work For.
