Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
We are seeking a Senior IT Project & Process Manager to lead and implement strategic initiatives focused on customer services and customer experience improvements, with emphasis on JD Edwards ERP, Salesforce CRM.
This role will drive process optimization, digital transformation, and data-driven decision-making across our commercial operations and customer services operations. The ideal candidate combines strong project management expertise, deep understanding of processes on those areas, and the ability to leverage data, analytics, and emerging AI capabilities to improve operational efficiency and business insights.
The position works closely with Commercial Ops, Customer Services, IT, Data & Analytics teams, and external vendors, as well global teams to deliver scalable solutions that enhance operations, reporting, and automation.
REQUIREMENTS:
Bachelor’s degree in Information Technology, Business Administration, Finance, or related field.
6+ years of experience in IT project management, business process management, and/or enterprise systems.
Language: English , Spanish
Hands-on experience with ERPs and CRMs, JD Edwards ERP and Salesforce are differentiation.
Strong understanding of customer services and commercial back office processes workflows.
Experience managing regional and enterprise-scale IT projects.
Familiarity with data analytics, reporting tools, or data platforms.
Exposure and use of the Artificial Intelligence capabilities to drive productivity and improvement on the processes and projects
Strong stakeholder management and communication skills.
Demonstrated success in building and maintaining stakeholder relationships
Ability to work independently and manage multiple priorities effectively
Demonstrated ability to implement continuous improvement initiatives
PMP, Agile or similar project management methodologies.
Top Skills
What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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