The Role
Provide technical support for voice, video, and communications systems in a 24x7 operations center environment. Schedule and operate VTC platforms (Teams, Cisco, Zoom, Polycom), monitor system health, troubleshoot incidents, coordinate escalations, document outages and follow SOPs, and support emergency response activities. Must hold an active TS/SCI clearance.
Summary Generated by Built In
Our client is seeking an IT Specialist to support a federal contract in Ft. Meade, MD.
Experience
- Minimum five (5) years of experience supporting information technology operations, communications systems, operations centers, network operations centers (NOC), security operations centers (SOC), help desk operations, or similar technical environments.
Required Experience
- Experience establishing, scheduling, operating, and troubleshooting Video Teleconference (VTC) systems, including Microsoft Teams, Cisco, Zoom, Polycom, or similar collaboration platforms.
- Experience providing technical support during routine operations and emergency response activities while maintaining situational awareness of operational environments.
- Experience performing voice, video, and communications support functions within an operations center or mission support environment.
- Experience configuring, operating, and maintaining voice and video conferencing systems, message routing capabilities, and communications equipment.
- Experience maintaining and supporting display systems, knowledge walls, dashboards, video distribution systems, and associated technologies.
- Experience scheduling, coordinating, and facilitating VTC and teleconference events for leadership, operational teams, and external stakeholders.
- Experience monitoring system health and determining operational status, including identifying outages, degradations, and service interruptions.
- Experience performing basic troubleshooting and coordinating escalation of hardware, software, network, and communications issues.
- Experience initiating outage notifications, submitting trouble tickets, documenting incidents, and following established SOPs and operational procedures.
- Experience supporting a 24x7 operational environment and responding to emergency or after-hours requirements.
- Active TS/SCI clearance with CI Poly
Preferred Qualifications
- Experience supporting Federal Government, DoD, Intelligence Community, or other mission-critical operations environments.
- Familiarity with ITIL processes, incident management, and service desk operations.
- Knowledge of networking fundamentals, telecommunications systems, and audio/visual technologies.
- CompTIA A+, Network+, Security+, or other relevant technical certifications.
- Strong communication, customer service, organizational, and problem-solving skills.
Education
- High School Diploma or equivalent.
- Associate's degree or bachelor's degree in information technology, Information Systems, Computer Science, Network Administration, Telecommunications, or a related field is preferred.
Skills Required
- Minimum five (5) years of experience supporting IT operations, communications systems, operations centers, NOC, SOC, help desk or similar environments
- Experience establishing, scheduling, operating, and troubleshooting Video Teleconference (VTC) systems (Microsoft Teams, Cisco, Zoom, Polycom, or similar)
- Experience providing technical support during routine operations and emergency response while maintaining situational awareness
- Experience performing voice, video, and communications support functions within an operations center or mission support environment
- Experience configuring, operating, and maintaining voice and video conferencing systems, message routing capabilities, and communications equipment
- Experience maintaining and supporting display systems, knowledge walls, dashboards, and video distribution systems
- Experience scheduling, coordinating, and facilitating VTC and teleconference events for leadership, operational teams, and external stakeholders
- Experience monitoring system health and determining operational status, identifying outages, degradations, and service interruptions
- Experience performing basic troubleshooting and coordinating escalation of hardware, software, network, and communications issues
- Experience initiating outage notifications, submitting trouble tickets, documenting incidents, and following established SOPs and operational procedures
- Experience supporting a 24x7 operational environment and responding to emergency or after-hours requirements
- Active Top Secret/SCI (TS/SCI) clearance
- High School Diploma or equivalent
- Experience supporting Federal Government, DoD, Intelligence Community, or other mission-critical operations environments
- Familiarity with ITIL processes, incident management, and service desk operations
- Knowledge of networking fundamentals, telecommunications systems, and audio/visual technologies
- CompTIA A+, Network+, Security+ or other relevant technical certifications
- Associate's or Bachelor's degree in IT, Information Systems, Computer Science, Network Administration, Telecommunications, or related field
- Strong communication, customer service, organizational, and problem-solving skills
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Elevate your business with Omniscius, where cutting-edge Business Intelligence meets exceptional Talent Acquisition. We specialize in empowering teams with custom training, offering strategic staffing solutions, and crafting unique talent acquisition strategies. Our focus on Federal Contracting and a robust partner ecosystem ensures your business stays ahead in government contracting and recruitment. Let us optimize your talent acquisition with our expertise and turn your challenges into opportunities. Discover the Omniscius advantage and transform your business landscape today
