- Systems Administration & Configuration: Configure, implement, and maintain internal SaaS platforms and productivity tools across a fully remote workforce, including identity and access management systems, SSO, directory services, and role-based access controls.
- Device Management: Manage the company device fleet through an MDM platform such as Jamf, Mosyle, Kandji, or Microsoft Intune, including provisioning, compliance enforcement, and hardware support for remote employees.
- Automation & Process Improvement: Build and maintain automated workflows for onboarding, offboarding, and access provisioning. Identify recurring IT pain points and fix them through scripting and tooling, not ticket by ticket.
- IT Support & Ticketing: Own the internal IT ticket queue, triaging and resolving requests across the company. Maintain IT documentation and runbooks and keep them current as systems evolve.
- Compliance & Security: Ensure IT systems and practices remain fully compliant with HIPAA requirements. Support SOC 2 audit preparation, evidence collection, and regular access reviews in partnership with the Security team.
- You think in systems and workflows, not tickets. When you solve a recurring problem, your first instinct is to automate it so it does not come back.
- You are comfortable supporting a fully distributed team without physical access to the people or hardware you support.
- You take HIPAA compliance seriously and understand why it matters in a healthcare environment.
- You can balance proactive improvements with reactive support without dropping either.
- You take ownership of a problem from start to finish, including the documentation.
This Might Not Be The Right Fit If...
- You prefer a traditional break/fix IT environment over building and improving systems.
- Scripting and automation are not a natural part of how you approach your work.
- You need to be physically co-located with the people or hardware you support.
- You are not comfortable working in a regulated environment with real compliance requirements.
Your Qualifications
- 3+ years of experience in IT administration or systems administration in a SaaS or technology company.
- Hands-on experience with identity and access management platforms such as Okta, Google Workspace, or similar.
- Experience managing a device fleet through an MDM platform such as Jamf, Rippling, Kandji, or Microsoft Intune.
- Proficiency with IT ticketing systems such as Jira, Zendesk, Freshservice, ServiceNow, or similar.
- Scripting or automation experience in Python, Bash, or a comparable language.
- Working knowledge of HIPAA compliance requirements as they apply to IT systems and practices.
- Experience supporting a fully remote workforce.
Bonus Points
- Prior experience in a healthcare or HIPAA-regulated SaaS environment.
- Google Workspace administration experience.
- Familiarity with AWS or cloud infrastructure fundamentals.
- SOC 2 audit support or evidence-gathering experience.
The national pay range for this role is $100,000.00 – $140,000.00 per year. Actual compensation will be determined by factors such as the candidate's geographic market, experience, skills, and qualifications. Certain roles may also be eligible for additional compensation, including a comprehensive benefits package such as medical, dental, vision, unlimited PTO, and a 401(k) plan, stock options and bonuses. If your compensation requirement is greater than our posted range, please still consider applying; a determination can be made based on unique qualifications. Expected compensation ranges for this role may change over time.At Fabric, we believe that a diverse workforce is essential to our success. We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic. We actively encourage individuals from all backgrounds to apply.
- Verify the Domain: Official recruitment emails will only come from addresses ending in @fabrichealth.com or @gem.com. No other domain names are legitimate.
- Official Interview Tools: We use Gem for our recruitment process and Google Meet for all video interviews. Google Meet is always the platform used for your first interview; you will never be sent a Zoom link to set up or conduct an initial interview. All interviews are conducted via video unless specifically stated by our team as an audio call. We never conduct interviews via chat, social media, Skype, or WhatsApp.
- Zoom Usage: Zoom is utilized only for specific meetings set directly by our team for purposes outside of the standard interview process (e.g., coordination or onboarding discussions). It is never the first link you will receive from us.
- Authorized Contact & Texting: Fabric will only contact you if you have submitted an application or if you are connected to a current employee who shared your information with us. We will only send text messages if you have provided explicit authorization and consent, either through your application or while communicating directly with our team. If you have not explicitly authorized us to reach out, treat any SMS or unsolicited outreach as fraudulent and do not respond.
- Sensitive Data: We will never ask you for sensitive personal or financial documents (ID, banking info, SSN) during the application, interview, or candidacy stages. All sensitive data is handled through secure internal systems post-offer.
- Verify the Team: You can reference LinkedIn to verify members of our recruiting team; however, please remain vigilant as scammers may create fraudulent profiles. Always cross-reference the sender's email domain with our official @fabrichealth.com address.
What We Do
Fabric Health is a pioneering care access platform dedicated to solving one of healthcare's most pressing challenges: operational capacity. We equip health systems, health plans, employers, and brokers with consumer-grade solutions designed to make healthcare faster, smarter, and more accessible at the exact moment of need. Our core mission is to empower boundless care through seamless, intuitive experiences that benefit both patients and providers. At the heart of our offering is a commitment to streamlining the entire care journey. We achieve this by integrating and optimizing every touchpoint from initial intake and intelligent triage to precise routing and effective treatment, encompassing both virtual and in-person care modalities. Our platform is meticulously crafted to enhance operational efficiency, addressing the complex logistical problems that often hinder timely and quality care delivery. What makes Fabric Health uniquely effective is our deep understanding of the patient and clinician experience. We develop robust automation workflows that significantly reduce administrative burdens on healthcare professionals, allowing them to focus invaluable time on what matters most: direct patient care. By automating repetitive tasks and streamlining processes, we enable clinicians to work more efficiently, leading to reduced burnout and a higher quality of service. Our comprehensive suite of features and services includes an advanced AI Assistant that guides users, dynamic Engagement & Pathways to ensure continuity of care, a versatile Virtual Care Platform for remote consultations, and dedicated Virtual Care Services for immediate support. Furthermore, our Intake & Care Guides simplify initial patient interactions, while our Enterprise Features provide scalable solutions for large organizations. Ultimately, Fabric Health drives tangible outcomes: reduced care costs, expanded access to care, and the delivery of consistent, higher-quality patient experiences. We are relentlessly focused on creating better, more intuitive interactions for consumers and equipping providers with the tools they need to deliver exceptional care efficiently. Every solution we develop is a testament to our dedication to transforming healthcare delivery, ensuring that timely, compassionate, and effective care is within everyone's reach.
Why Work With Us
Discover a culture of innovation, collaboration, and continuous growth. We offer a dynamic, remote-first environment where talented individuals thrive by tackling meaningful challenges. Contribute to cutting-edge solutions, work alongside inspiring peers, and truly make a difference in a flexible setting. Grow your career with purpose.
