IT Specialist

Who We Are

PaneraTech is a high-tech company that serves manufacturers in over 40 countries. Our disruptive technology offers unparalleled solutions that are often patent protected. Industries that use high-temperature processes, such as glass and steel, rely on PaneraTech to solve the major challenges they face. We leverage both AI and human expertise to improve efficiency, worker knowledge, and safety. We help in two major areas:

• Asset Life Extension - With our patented solution in the glass and steel industry, we help manufacturers make data-driven decisions using sensors, data, and AI. This results in longer asset campaigns safely with higher annual production
• Enabling the next generation of workers - Heavy industries have relied on the experience of employees who worked for 20-30 years in one plant. As a generation of operators and engineers retire, we bridge the experience gap with technology, data, and expertise. We offer solutions to our customers to make their process more data-driven so that an early career workforce can flourish.

Working at PaneraTech

At PaneraTech, you will be part of a global, innovative and hybrid working team. Our corporate office is based in the United States with employees spread across Europe, Asia, and South America. Turkey office is in the Hacettepe Teknokent. In this collaborative and inspiring culture that is fostered by a creative and intellectually stimulating work environment, you will be encouraged to bring the best out of yourself and your colleagues. We are looking for professionals willing to work in a fast-paced environment, cannot wait to excel in their work and are crazy about improvement! We recognize our colleagues' achievements and both individual and team performance is valuable to us.

About the Job

We are looking for an IT Specialist to manage, maintain, and continuously improve PaneraTech’s IT infrastructure and end-user environments. In this role, you will be responsible for ensuring the reliable operation of end-point devices, networks, and peripheral systems while providing effective and timely support to employees.

You will take an active role in the full lifecycle of IT services, including planning, procurement, installation, configuration, maintenance, and troubleshooting of hardware and software systems. IT Specialist also contributes to standardization efforts, documentation, and continuous improvement initiatives to support secure and efficient IT operations across the company.

This is a hybrid position with 3 office days per week at our office in Hacettepe Teknokent and Ostim OSB.

Employment type: Fixed-term contract (1 year).

Requirements

• Bachelor’s degree in Information Systems Engineering, Management Information Systems, Electrical and Electronics Engineering, Computer Engineering, or Electronics and Communication Engineering
• Minimum 3 years of experience in an IT support or IT specialist role
• Experience with end-user systems, hardware, and software environments
• Knowledge of Microsoft Office 365 or Google Workspace
• Basic to intermediate knowledge of network technologies (LAN/WAN, TCP/IP)
• Familiarity with information security standards and data protection regulations (ISO 27001, KVKK, 5651)
• Strong analytical and troubleshooting skills
• Attention to documentation, reporting, and process consistency
• Good command of English, both written and verbal
• Ability to communicate technical topics clearly to non-technical users
• Team-oriented mindset with the ability to collaborate across departments

Key Responsibilities

• Managing and maintaining end-user devices, networks, and peripheral systems
• Providing daily IT support and troubleshooting for technical and operational issues
• Installing, configuring, repairing, and maintaining personal computers and related systems
• Monitoring LAN/WAN network performance and supporting high network uptime
• Preparing and maintaining technical documentation, standard operating procedures, and knowledge base articles
• Supporting information security, data protection, and compliance requirements
• Staying up to date with emerging technologies and industry trends
• Supporting IT planning activities, roadmaps, and continuous improvement initiatives

Benefits

At PaneraTech, we recognize that our employees are the driving force behind our success. We are committed to creating a positive and supportive work environment.

We offer:

• Competitive monthly net salary
• Private health insurance
• 18 days holiday per annum
• A transparent work environment
• An agile structure that values open communication and instant feedback
• Opportunities for personal and professional growth
• A global and diverse team dedicated to improving the company and every single colleague within