About the role
Ruder Finn is seeking a hands-on IT Specialist to support our Gurugram office with day-to-day end-user support, basic systems administration, asset management, and collaboration with our global IT team. This is an onsite role (5 days/week) supporting colleagues who are in-office daily, with occasional after-hours coverage for planned maintenance or urgent incidents.
What you’ll do
Serve as the first/second-line helpdesk contact for the Gurugram office; triage, resolve, and escalate tickets across hardware, software, and network issues using our ticketing system.
Troubleshoot and support Windows & macOS laptops/desktops; iOS/Android mobile devices; printers and peripherals.
Handle day-to-day basics in Microsoft 365/Office apps, Active Directory, VPN/remote access, and SharePoint (account setups, password resets, device joins, group/permission updates).
Maintain accurate asset inventory (procurement, imaging, deployment, returns, lifecycle updates); keep documentation and knowledgebase articles current.
Support a highly mobile workforce with courteous, timely resolution and clear communication of status.
Assist on local/region-wide IT projects (rollouts, upgrades, office moves) and support audit/compliance tasks under guidance from senior IT.
Coordinate with vendors/service providers for warranty, repairs, and site services; provide feedback to improve IT processes and user experience.
Join the on-call rotation for planned off-hours support as scheduled.
What you’ll bring (Qualifications)
1–4 years of experience in IT support or a customer-facing helpdesk role.
Strong troubleshooting across PCs/Macs, mobile devices, and common office peripherals; working knowledge of Microsoft 365, Active Directory, SharePoint, VPN, and basic networking (TCP/IP, Wi‑Fi).
Experience with ticketing systems, asset management, and creating/maintaining user documentation/knowledge base articles.
Clear, professional communication with both technical and non-technical users; organized, proactive, and service-oriented.
Nice to have: familiarity with ITIL practices, SAP end-user support, and assisting with policy/compliance tasks alongside senior team members.
Work location & hours
Onsite only: Gurugram office, Monday–Friday during standard business hours (IST).
Flexibility: Occasional scheduled after-hours support for maintenance or incidents.
Why Ruder Finn
Opportunity to impact a fast-moving global communications firm while growing your technical breadth.
Partner with experienced regional/global IT colleagues and contribute to process improvements and service quality.
Top Skills
What We Do
Ruder Finn is one of the world’s largest independent global communications and creative agencies. Founded in 1948, Ruder Finn has defined and redefined PR for 75 years, shaping communications that move industry-defining brands, companies, and leaders from what’s now to what’s next. Ruder Finn provides clients with bold communications strategies based on a global perspective and localized market knowledge that redefine leadership, reimagine the marketplace, and rethink customer experiences. The agency is organized around five core areas of expertise—Healthcare, Technology, Commerce, Leadership and Workplace—with AI-powered creative hub RF Studio53 and tech incubator RF TechLab providing cutting-edge predictive analytics, breakthrough creative, and customer-focused digital engagement. Ruder Finn has offices across 3 continents including the U.S., Asia and Europe. Wholly owned agencies within Ruder Finn Group include: Ruder Finn Inc., RF Studio53, RF Engage, Touchdown, Peppercomm, RF Comunicad, Mantis, jacobstahl, RF Bloom. For more information visit www.ruderfinn.com.
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At Ruder Finn we value integrity and transparency in our recruitment process. We have become aware of fraudulent actors impersonating our company on platforms like Telegram and similar communication platforms, falsely claiming to conduct job interviews. We want to clarify unequivocally: We Never Charge for Job Interviews or Ask for Your Financial Information: Our recruitment process does not involve any form of payment from candidates at any stage. If you’re being asked for payment or your financial information, it is not us! All our job-related communications come exclusively from our official email addresses (ending with @ruderfinn.com). If you are contacted for an interview or a job offer and have doubts about its legitimacy, or if you have any other questions, please contact us via our official website or official LinkedIn channel.
