IT Specialist

ApprovalMax is award-winning B2B software used by businesses around the world to approve bills and expenses. It streamlines the approval process for decision makers by replacing paper and email approvals with automated workflows. ApprovalMax integrates with platforms such as Xero, QuickBooks Online and Oracle NetSuite to unlock powerful efficiencies for approvers and finance teams. The company is globally recognised and has won’ Xero App Partner of the Year’ four times since 2020 in different countries.

We are looking for a mid-junior IT Specialist to join our IT team. In this role you will be responsible for providing essential IT support to our back-office team and assisting employees in resolving issues related to corporate information systems and IT resources and information Security. We are a really fast growing and dynamic company so there will be no chance to get bored.

Job Description: 

• Handling employee requests and assisting with basic IT issues.

• Manage the onboarding and offboarding processes for employees, including provisioning and deprovisioning access to cloud services, setting up user accounts, and ensuring data security during transitions.

• Providing guidance and support for using various SaaS applications and subscriptions.

• Troubleshooting and resolving common IT-related problems promptly and effectively.

• Collaborating with the IT Manager on more complex projects, which may include systems development, coding and SaaS integrations.

• Monitor and maintain the security of cloud-based systems, ensuring compliance with industry standards and best practices. This includes managing access controls, permissions, and encryption.

• Explore opportunities for automating repetitive tasks and integrating cloud applications to streamline workflows and improve efficiency.

• Stay informed about new cloud technologies, security threats, and best practices to enhance the company's IT infrastructure continually.

• Bachelor's degree in IT will be a Plus.

• Previous IT-support or System administration experience is a plus but not mandatory.

• A modern mindset with a basic understanding of how cloud IT systems and SaaS applications work.

• Understanding of IT ticketing systems and processes.

• Familiarity with basic IT support concepts (ITIL\ITSM).

• Strong problem-solving skills and a commitment to excellent customer service.

• Ability to adapt to evolving technologies and learn new SaaS tools quickly.

• Experience In Google Workspace, Zoho apps, HubSpot, Zapier, API and any kind of Coding highly preferred. 

• English B1-B2.

• Strong communication skills and the ability to collaborate effectively with cross-functional teams. Ability to ask questions, and correctly formulate your thoughts both orally and in writing.

This role is:

• Full-time and permanent.

We offer:

• Growing international business with 10,000+ subscribers

• Regular performance-based compensation reviews.

• 100% paid 20 business vacation days.

• 100% paid 10 sick leave days.

• Flexible hours.

• Remote work.

• Health & Wellness program - a bonus payment, which will cover 50% up to a total of 500 Euro annually of the amount spent on the following activities: medical services (except regular health insurance), fitness, sports activities (excluding sports equipment), stress management, body massage, weight management, yoga, traveling, etc.

• Reimbursement of co-working space.

• Reimbursement of professional development courses.

• Service years recognition financial reward.

• Parental leave support.