What you’ll be doing?
- Troubleshooting for system, network problems and diagnosing and solving hardware or software faults
- Installing and configuring computer operating systems and applications
- Provide daily supports to end users and perform Helpdesk work tasks
- Responsible for contacts with remote IT helpdesk for more complex issues
- Prepare various documentation and perform IT inventory tracking
- Assist in E-Commerce project (web content management)
- Provide support for in-house EPR and Cut, edge & fit system
- Pro-active Knowledge exchange and collaboration with Heldesk Taiwan and Mainalnd China
- Very close collaboration with Regional APAC Team Regional Service delivery& data management
Who are we looking for?
- Bachelor degree or above in IT related disciplines
- Minimum 3 years relevant working experience in PC and IT helpdesk support
- Proficiency in hardware and software especially for Windows 10, iOS, MS365 and MS Teams
- Hands-on experience in supporting Windows Servers environment, Active Directory, application server
- Knowledge in SDWAN, Router, Switch, Firewall, virtualization technology is an advantage
- Knowledge on Shopfloor Systems and Yonyou U8 system is an additional advantage
- Knowledge of mobile devices such as tablets and smart phones
- Good command in both written and spoken English & Chinese (Cantonese & Mandarin)
- A team player with excellent communication skills
Your ZEISS Recruiting Team:
Louisa Chui （徐碧珊）Similar Jobs
What We Do
ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. In the previous fiscal year, the ZEISS Group generated annual revenue totaling 10 billion euros in its four segments Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets (status: 30 September 2023). With around 43,000 employees, ZEISS is active globally in almost 50 countries with around 30 production sites, 60 sales and service companies and 27 research and development facilities (status: 30 September 2023). Founded in 1846 in Jena, the company is headquartered in Oberkochen, Germany. The Carl Zeiss Foundation, one of the largest foundations in Germany committed to the promotion of science, is the sole owner of the holding company, Carl Zeiss AG. Data privacy: www.zeiss.com/data-protection Imprint: http://zeiss.com/publisher This is ZEISS's official LinkedIn account. It follows the ZEISS Netiquette: www.zeiss.com/netiquette
