Responsibilities
- IT Infrastructure Setup and Management
- Design, install, and configure the IT infrastructure in the Thailand Petfood factory, focusing on servers and networks. This includes setting up local area networks (LANs), wide - area networks (WANs), and server - based systems such as file servers, email servers, and application servers.
- Regularly maintain and update the IT infrastructure to ensure its stable operation and compatibility with the factory's growing business needs.
- Daily Helpdesk Support
- Offer daily helpdesk support to factory employees. Troubleshoot hardware and software issues, including desktop computers, laptops, and related peripherals.
- Respond promptly to user requests and resolve problems within the defined service - level agreements.
- Document all support requests and solutions for future reference and knowledge sharing.
- Centralized Systems Support
- Provide first - level support for centralized systems. Act as the main contact bridge between local users in the Thailand factory and the IT team in the Shenzhen head office.
- Communicate user requirements, feedback, and system issues to the IT team in China. Participate in the testing and implementation of system upgrades and new features.
- Software Management and Distribution
- Install, update, and manage office software, including office suites (Word, Excel, PowerPoint, etc.) and professional software (CAD, Photoshop, etc.). Ensure software compliance and distribute software to employees as needed.
- Manage software licenses and ensure proper usage within the factory.
- Datacenter Operation, Monitoring, and Maintenance
- Operate, monitor, and maintain the factory's datacenter (server room). Ensure the optimal operation of servers, storage devices, and environmental control systems.
- Regularly check server performance, storage capacity, and power consumption. Implement preventive maintenance measures to avoid system failures.
Qualification
- A bachelor's degree in Information Technology, Computer Science, or a related field.
- At least 3 - 5 years of experience in IT infrastructure setup, maintenance, and helpdesk support, with a focus on servers and networks.
- Experience in a manufacturing or factory environment is preferred.
- In - depth knowledge of network protocols such as SSH, SNMP, Telnet, LDAP, etc.
- Proficiency in H3C or Fortinet devices, and the ability to assist senior engineers in performing basic equipment troubleshooting.
- Familiarity with server operating systems such as Windows Server and Linux.
- Certifications (Preferred)
- Microsoft and Cisco related certificates, such as MCSE, CCNA, are considered an advantage for this position.
Top Skills
What We Do
ZURU is on a quest to reimagine tomorrow from A to Z. Founded in 2003, ZURU Group has rapidly grown and now spans three core divisions—ZURU Toys, ZURU Edge (consumer goods) and ZURU Tech (construction). Known for its cutting-edge software and world-leading automation and manufacturing systems, ZURU has over 5,000 team members in over 30 global locations, making it perfectly placed to continue building its reputation as one of the fastest-growing and most disruptive companies in the world. ZURU TOYS ZURU Toys is one of the largest toy companies in the world, known for its innovation, creativity and disruption through automation. Inspired by kids and imaginative play, ZURU Toys distributes to all major retailers in over 120 countries and has delighted millions of families all over the world with brands such as Bunch O Balloons™, X-Shot™, Rainbocorns™, Robo Alive™, Smashers™, 5 Surprise™, and Pets Alive™ and partnerships with entertainment properties, including Nickelodeon, Disney, Universal Studios and DreamWorks. ZURU EDGE ZURU Edge is disrupting stale consumer goods categories and building new generation brands to better serve modern consumers. Arguably the fastest-growing consumer goods company in the world today, ZURU Edge has a key focus on building tomorrow’s brands across five key verticals—Pet Care, Baby Care, Personal Care & Beauty, Home Care and Health & Wellness. ZURU TECH ZURU Tech is revolutionizing the way the world builds to bring greater flexibility, speed, affordability, quality and sustainability to the construction industry. Ten years in the making, ZURU Tech has reinvented every aspect of the construction process, developing the world’s first BIM software that directly connects to fully automated production. Get to know us a little better by checking out our company Instagram @lifeatzuru
