IT Specialist

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A southern California escape that embodies wellbeing. Set at the foothills of the Santa Monica Mountains between Malibu’s sunny beaches and Santa Barbara’s famous vines, our relaxed yet refined California hotel offers a family-friendly atmosphere and is home to the Center for Health & Wellbeing, a luxury destination for wellness. Come and redefine what it means to reinvigorate.

About the role

Four Seasons Hotel Westlake Village is seeking an IT Specialist to join our dedicated and dynamic team. We are looking for someone with strong interpersonal skills and a passion for providing exceptional service and support while ensuring that critical systems run smoothly. The ideal candidate will demonstrate a high level of integrity and transparency, fostering trust and reliability in all aspects of their work.

What you will do

• Assist in ensuring critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.
• Assist with establishing and maintaining user procedures and hardware familiarization for all systems.
• Assist with providing Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation.
• Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting.
• Must have good interpersonal skills and be able to relate to all levels of staff
• Must be able to assist hotel guests with technical requirements and issues.

What you bring

• Highest level of integrity and transparency.

• Good interpersonal and relationship-building skills and a team player with high energy levels to work with cross-functional teams.

• Pro-active and inquisitive mind set to develop problem solving, decision making, conflict resolution and strategic thinking skills.

• Technical background, MCSE or similar network qualifications desired but not essential.

• Prior education and/or experience supporting complex networks desired but not essential

• Successful candidates must posses legal United States work authorization

  
What we offer

• Hourly Range: $28.43

• Company Match 401K Plan

• Complimentary stays at Four Seasons Worldwide 

• Complimentary meals in our Wellness Café

• Laundered Employee Uniform 

• Employee Assistance Program  

• Investment in your Wellbeing  

• Life Insurance  

• Complimentary on-site parking  

• Training programs, tuition reimbursement  

• Growth & Development opportunities  

Schedule & Hours

• Full time position

• Must be able to work weekends and holidays

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf