IT Specialist

Who is Defined.ai? Well, from a technical point of view, we leverage the power of a global crowd to provide some of the world’s biggest companies with the high-quality data they need to power their artificial intelligence. We’re instrumental to the progression and development of artificial intelligence and we couldn’t be prouder or more inspired to be involved in an industry that is changing the world.
From a personal point of view, we’re a group of big thinkers, high achievers and creative problem solvers. We bond over our shared love of software engineering, data science, and strong coffee. We like online gaming, running marathons, and team drinks. We celebrate authenticity and diversity, and we’re invested in what we do. Our mission? World domination, obviously!
As IT Specialist, you will be responsible for delivering end-to-end technical support across the company: onsite and remotely.
Your responsibilities will be:

• Install and configure computer hardware, software, systems, networks.
• Monitor and maintain computer systems and networks
• Set up accounts for new users

• Ensure policies and procedures compliance
• Manage IT assets, software, and hardware inventory
• Ensure the operational health of the SharePoint online environment including security, availability, performance, interoperability, and reliability
• Manage administration, support of Azure and MS Office 365 for staff

• Support an enterprise-level Microsoft Exchange online infrastructure
• Training and educating end-users on O365 capabilities and collaboration tools (OneDrive, Microsoft Teams, OneNote, Outlook, etc.)
• Providing end-user support for all PC based hardware, applications, and services.
• Maintain and provide support for all IT infrastructure

• Provide tier 1 and tier 2 support and troubleshooting
• Support for logical and physical controls of the company’s IT system by providing, quarterly, documented assurance that access to computer resources (data, equipment, and facilities) is reasonable and restricted to authorized individuals
• Perform software upgrades and patches (bios, firmware upgrades, etc.)
• Troubleshoot various Office 365 issues including connectivity and mobility
• Conduct routine monitoring and analysis to include Audit Log Reports evaluation, system, and storage utilization reports, site and system usage, growth reports, and manage site collection quota settings

• Assisting IT Manager with procurement processes in US
• Other administrative tasks related to IT Support

Requirements

• Bachelor's degree or equivalent experience in Computer Science, Computing, Engineering or related field
• Experience with cloud services, Azure, AWS, Office 365, Exchange Online, Azure Active Directory and SharePoint Online environment
• General knowledge of networking – IP, DNS, SMTP.
• Knowledge and experience in enterprise systems, Windows operational system, infrastructures and networks
• Passion for IT Support activities and experience managing ticketing services
• Motivated to work as part of a team, in a fast-paced and highly demanding environment
• Help desk experience and ability to provide technical and end-user support
• Excellent communication skills in English (written and spoken)

You spend a lot of your time at work, so it should be challenging, fun and interesting. At Defined.ai it will be all those things and more. Here’s what we offer:
 

• Flexible working schedule and hybrid model. We know comfort can boost creativity and performance, so you can manage your schedule and work both from one of our modern office spaces or home.
• Excellent career development opportunities in a high growth company. With us, you can accomplish your career goals and follow a well-described career path with the support of your supervisor.
• Culture of feedback and continuous improvement. AI is a fast-paced area, so we keep track of tech trends, and we always ask for feedback.
• An international and diverse team. We have more than 30 nationalities at our 2 locations, and we provide language classes.
• Continuous training opportunities. You can choose from many options: leveraging hand-on workshops, unlimited access to Udemy and formal development opportunities.
• We love to have fun together. We joke a lot, and we can't imagine work without fun activities – we already surfed, raced carts and played soccer together.

About Us
Defined.ai offers a platform with multiple data delivery options that leverages machine learning technology and human intelligence to deliver quality-guaranteed training data for AI systems. The platform offers self-service and fully customizable solutions that deliver high-quality project-specific training data, enabling AI products reach market quicker. It is this business model that has allowed Defined.ai to raise a total of $63.6M in funding over 4 rounds. Our value proposition is quality, privacy, speed and scale, covering more than 50 different languages. With strong expertise in speech and natural language processing technologies, we have been serving AI companies and Fortune 500 companies since day one. 
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