Company Description
To create revolutionary, story-driven RPGs which go straight to the hearts of gamers — this is our mission. Want to dive deeper into our company’s culture? Explore our social media and check out our YouTube channel where we share behind-the-scenes insights and stories direct from our team members!
Job Description
Are you passionate about technology, thrive on solving IT challenges, and eager to work closely with developers to keep world-class games running seamlessly? CD PROJEKT RED is hiring an IT Helpdesk Specialist to join our Boston office. In this role, you’ll be the go-to expert ensuring our developers, designers, and creatives have the reliable IT support they need to turn bold ideas into groundbreaking games.
Responsibilities:
- Provide support to End Users through all available channels to ensure the highest level of service quality.
- Troubleshoot and resolve technical problems related to desktops, laptops, mobile devices, software and peripherals.
- Manage IT equipment and keep stocks updated.
- Manage and prioritize support tickets using ITSM tools.
- Escalate unresolved issues to higher-level support teams when necessary.
- Develop and maintain knowledge base articles and technical documentation.
- Collaborate with other IT teams to implement and maintain IT solutions.
- Participate in projects to improve IT support processes and service delivery.
- Stay up-to-date with the latest technologies and industry best practices.
- Researching new solutions that will improve our everyday work in the organization.
Qualifications
- Minimum 2 years’ experience in a similar position.
- Basic knowledge of network devices (configuration and administration).
- Experience with IT service management systems and ticketing tools (e.g., ServiceNow, Jira, Zendesk).
- Advanced knowledge of Windows and Apple’s OS.
- In-depth knowledge of a PC's hardware.
- Excellent problem-solving and analytical skills with a keen attention to detail.
- Exceptional customer service and communication skills, with the ability to explain technical concepts to non-technical users.
- Meticulousness in performing given tasks.
- A big plus if you’re a gamer!
Additional Information
This job requires working in Boston, US.
Working mode: in-office in a hybrid or full-time capacity (11:00am - 7:00pm).
Health & Well-being
- Company paid medical healthcare (dental vision & mental).
- Paid Leave — 20 days of holiday for every team member per year (26 days after two years).
- No dress-code — we like to keep it casual.
- 401K with employer matching.
- Gym Membership Reimbursement.
Perks & Professional Growth
- Flexible working hours.
- Trainings, lectures and courses — internal workshops, knowledge-sharing initiatives, online tutorials, and e-learning classes are all available. There’s always something to learn!
- Merch — regular chances to nab some cool swag!
- A welcome pack filled with goodies — to help you feel right at home once you join the team.
Life in the Office
- Dog-friendly office — dog owner? Bring your pooch with you and look after them while working! There’s always a furry friend or two to meet at the studio.
- Truly international working environment — a chance to meet and work with a diverse selection of people from all around the world.
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What We Do
CD PROJEKT RED is home to over 900 game-making professionals from all over the globe. We speak many different languages, but share one love — video games.
The studio’s portfolio largely comprises The Witcher series of role-playing games, including 2015’s The Witcher 3: Wild Hunt, which received over 250 Game of the Year awards. In 2020, the studio released its most recent game: Cyberpunk 2077 — a first-person RPG set in a futuristic, high-tech world. Other notable releases include Thronebreaker: The Witcher Tales, and GWENT: The Witcher Card Game — in which players create decks of witcher-world warriors and fight epic card battles with other people around the globe.
Headquartered in Warsaw, Poland, CD PROJEKT RED has offices in Kraków and Wrocław, as well as in Los Angeles and Vancouver.
The studio is part of the larger CD PROJEKT S.A. Capital Group, which also includes Spokko, a mobile-focused developer responsible for The Witcher: Monster Slayer, and The Molasses Flood, a development studio in Boston, which is currently working on a game based on one of CD PROJEKT RED’s IPs.
As the company grows, the overall studio mission remains the same: we strive to create the best RPGs in the world, while always keeping gamers’ needs at the core.
