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At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
As an Information Technology Specialist, you are part of a team that oversees and executes on the development and maintenance of Compass’ information technology systems. You will help maintain and troubleshoot IT systems for a growing base of offices and ensure that technology is effectively deployed to help support a high growth technology and real estate business.
Please note: this is a full-time in-office position in Boston, MA (126 Newbury St).
At Compass You Will:
- Provide support for both Compass staff and real estate agents regionally and nationally, in-person or via remote support applications
- Address support tickets in accordance to department's SLA
- Maintain up-to-date documentation of internal knowledge base and end-user support guides
- Support the Enterprise Technology Systems team in the maintenance, configuration, and troubleshooting of Compass systems and networks
- Assist with new employee onboarding (hardware setup, user accounts, IT training)
- Assist with data transfers (email and contacts) and issues with a potential for data loss
- Set up and run AV equipment for livestream broadcasts
- Support the office's VOIP telephone system
- Assist with IT projects and initiatives as assigned
What We're Looking For:
- 3+ Years of experience with IT end-user support in an enterprise role
- A solutions-driven attitude along with the ability to give clear technical instructions
- Demonstrable expert proficiency with Mac, Microsoft & Mobile (iOS, Android) operating systems
- An excellent bedside manner both in-person and remotely.
- Ability to work in a team and independently with minimal supervision.
- Proactive attitude - You love owning projects and initiatives and thrive with responsibility and deadlines.
- Ability to work in a fast-paced environment where the toolset is continuously evolving.
- Experience troubleshooting Google Meet or other video conferencing solutions in an enterprise environment
- Experience with Google Suite admin experience
- Zendesk (or similar ticket management system) experience
- Experience with Okta, and other identity management systems
- Experience with Workplace by Facebook, Slack and other comms software experience
- Experience managing AV equipment for livestream broadcasts
- Network administration experience
- Procurement software and/or 3rd party vendor relations
- Inventory management
Perks that You Need to Know About:
Participation in our incentive programs (which may include where eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, marriage leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.
Do your best work, be your authentic self.
At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.
Notice for California Applicants
Los Angeles County Fair Chance Notice
What We Do
A real estate company with a purpose; we are building the first modern real estate platform, pairing the industry’s top talent with technology to make the search and sell experience intelligent and seamless.
Why Work With Us
We are a tech company reinventing the space.
To lead the industry requires the smartest tools built by the brightest minds across engineering, design, and strategy. Through our proprietary platform, Compass is changing how agents and clients navigate the process of finding or selling a home. Join our team today!
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