What your new challenge will look like
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Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and network infrastructure.
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Diagnose and troubleshoot technical issues promptly and effectively, utilizing available resources and tools.
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Install, configure, and maintain computer hardware, software, and peripherals, ensuring optimal performance and security.
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Assist in setting up laptops, desktops, and other devices for new hires, ensuring a smooth onboarding process.
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Maintain accurate records of helpdesk interactions, service requests, and resolutions in the ticketing system.
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Collaborate with other IT team members to identify and implement process improvements and best practices.
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Provide training and support to end-users on IT systems, applications, and procedures as needed.
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Willingness to assist with global IT support in 3 different time zones.
Why you belong at 4flow
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Bachelor's degree in Information Technology, Computer Science, or related field/related experience in lieu of degree.
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5+ years experience as an IT Specialist.
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Strong knowledge of computer hardware, software, and operating systems (Windows, macOS, Linux).
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Familiarity with networking concepts, protocols, and troubleshooting techniques.
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Excellent communication and interpersonal skills, with the ability to communicate technical information to non-technical users effectively.
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Customer-focused mindset with a dedication to delivering high-quality service and support.
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Proven ability to work well independently and as part of a team in a fast-paced environment.
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Willingness to travel up to 30%.
What we offer
Come join us! 4flow, Inc. is an American company with German roots that offers a clearly defined vision, excellent job security, and outstanding long-term career prospects. As part of a highly international, fast-growing company with a vibrant corporate culture, you will enjoy a competitive base salary, an attractive bonus system, and a great benefits package.
Ready for 4flow? Then please apply online.
Top Skills
What We Do
4flow provides consulting, software and services for logistics and supply chain management. More than 700 4flow team members leverage their supply chain expertise and IT know-how to best serve our customers at 18 locations around the world. Around the globe, we develop and implement lean and sustainable supply chain strategies for our clients’ businesses. Our clients come from a variety of industries including: vehicle manufacturers and suppliers, consumer goods and retail, industrial machinery manufacturers, medical technology, basic materials, spare parts, renewable energy, high-tech and telecommunications, and logistics service providers (LSP).
4flow and its customer AGCO were honored with the prestigious German Award for Supply Chain Management in 2016, presented by BVL International.
Our consulting expertise at 4flow ranges from implementing lean logistics, designing and optimizing networks, managing and optimizing transportation to improving inventory, managing international supply chains and customs processes as well as enhancing import and export processes.
4flow vista® is the standard software for supply chain design and optimization.
4flow management handles the routine planning, optimization and operation of customers’ supply chain networks worldwide.
4flow research develops practical innovations, and conducts supply chain research relevant to the industry.
