Transmit Security protects large enterprises from fraud and identity attacks. Our platform spans Mosaic (SaaS identity and fraud orchestration), FlexID (on-prem IAM), standalone fraud prevention and detection, and Agentic Trust, which secures AI agents that act on behalf of customers. Our technology is recognized by analysts, and our buyers are CISOs, fraud and financial crime leaders, and identity and digital channel owners. The product is ahead of the brand.
About the RoleAt Transmit Security, you will help enterprises secure digital interactions through agentic trust, identity security, and fraud prevention for people and AI agents. As an IT Support & Systems Specialist, you will own end-to-end IT support for US-based and global employees, helping them stay productive in a Mac-first, cloud-based environment. You will manage onboarding, offboarding, device provisioning, troubleshooting, and the systems under your responsibility. Working closely with the global IT team, you will handle requests through our IT service management platform and improve the employee support experience.
What you’ll do- Provide day-to-day remote IT support to employees, primarily across US time zones, ensuring fast, high-quality, and friendly service.
- Own the full employee lifecycle from an IT perspective: onboarding (device provisioning, orientation, training, etc.) and offboarding.
- Manage, prioritize, and resolve tickets and requests through the company’s ITSM system, meeting defined SLAs.
- Set up, configure, and support end-user devices, including Mac computers, iPhones, iPads, and peripherals.
- Manage Apple devices via MDM (Iru, formerly Kandji, preferred), including enrollment, configuration profiles, app deployment, and patching.
- Administer Apple Business Manager (ABM), including Automated Device Enrollment, Managed Apple Accounts, and app/license management.
- Work directly with Apple (AppleCare for Enterprise, Apple Business/account teams) on purchasing, warranty, repairs, and escalations.
- Administer Google Workspace, including users, groups, and organizational units.
- Administer and support Zoom (Meetings, Rooms, Phone), including setup, configuration, and troubleshooting.
- Track and maintain IT asset inventory, including device assignment, shipping, and recovery for remote employees.
- Create and maintain documentation, knowledge base articles, and self-service guides for end users.
- Contribute to IT initiatives and continuous improvement of processes, automation, and the employee experience.
- This role requires working hours aligned with the U.S. Eastern Time zone (EST/EDT)
- 3+ years of experience in an IT support / help desk role.
- Apple Certified Support Professional (ACSP) certification or proven hands-on macOS experience.
- Hands-on experience with an Apple MDM solution and Apple Business Manager.
- Experience administering SaaS systems such as Google Workspace, Zoom, and Slack.
- Experience working with an ITSM / ticketing system.
- Proven experience providing remote support to distributed employees.
- Strong organizational skills, including IT asset management.
- Customer service oriented, with excellent communication skills.
- Experience working in a fast-paced team environment.
The on-target earnings (OTE) range for this position is US$85,000 to US$110,000. Individual compensation for this role is determined based on various factors, including but not limited to qualifications, experience, location, and overall business and organizational needs.
As a full-time employee, you will be eligible to participate in the company’s health, dental, and vision plans, in accordance with the plan documents, which may be subject to change. Additional benefits include potential equity, unlimited PTO, paid sick leave, and parental leave.
Transmit Security is committed to fostering, cultivating and preserving a culture of Diversity and Inclusion. Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our Culture, but our Reputation and Achievements as well. We encourage diversity and embrace our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.
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Skills Required
- 3+ years of experience in an IT support or help desk role
- Apple Certified Support Professional certification or proven hands-on macOS experience
- Hands-on experience with an Apple MDM solution and Apple Business Manager
- Experience administering SaaS systems such as Google Workspace, Zoom, and Slack
- Experience working with an ITSM or ticketing system
- Proven experience providing remote support to distributed employees
- Strong organizational skills, including IT asset management
- Customer service orientation and excellent communication skills
- Experience working in a fast-paced team environment
What We Do
Transmit Security, the identity experience company, is at the forefront of creating frictionless identity experiences for both customers and workforce across all channels. Our user-centric solutions, which includes the industry’s first app-less biometric authenticator, are proven to ensure an effortless and truly passwordless experience - effectively reducing all forms of identity attrition and saving enterprises substantial costs. Transmit Security was co-founded by serial entrepreneurs and investors, Mickey Boodaei and Rakesh Loonkar in 2014 with the aim of changing the security identity landscape. In 2020, Deloitte recognized Transmit Security as the 5th fastest growing company in North America. Today, our powerful technology is used by millions of end-users worldwide spanning across all industries and platforms.
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