Goodwill is seeking a IT Support Specialist to provide high‑quality, customer‑focused technical support across multiple locations. This role delivers hands‑on assistance for hardware, software, POS systems, peripherals, and mobile devices through desk‑side, phone, email, and messaging channels. You will troubleshoot and resolve issues, maintain imaging standards, manage device configurations, and escalate unresolved incidents per IS SLAs-while owning each case to resolution.
Administer support for Microsoft 365, including user accounts, licensing, Exchange, Teams, SharePoint, and OneDrive. This role also manages device enrollment and configuration through Intune, applying policies, deploying applications, and ensuring security and compliance. Strong documentation skills are essential, as you will create and maintain SOPs, knowledgebase articles, and technical records using SharePoint and OneNote.
Success in this role includes meeting SLA expectations, maintaining uptime for mission‑critical systems, supporting on‑time project delivery, and ensuring data accuracy. You will help identify recurring issues, recommend process improvements, and maintain strict security, safety, and confidentiality standards.
As part of the team, you will assist with help desk tickets, collaborate effectively, mentor others, and contribute positively to Goodwill's mission‑driven culture. You will uphold our Core Values and zero‑tolerance policies while promoting a productive, inclusive, and safe environment.
Requirements- Associate degree in IT or related field (Bachelor's preferred)
- 2+ years of IT support experience, including POS and workstation troubleshooting
- Strong communication, customer service, organizational, and problem‑solving skills
- Relevant certifications (CompTIA A+, Microsoft) a plus
- Occasional nights/weekends and on‑call rotation
- Daily travel to multiple sites; valid driver's license, reliable transportation, insurance, and possible MVR review/road test
- Drug testing and potential access to facility keys/alarms
Ability to stand, walk, climb, kneel, crawl, lift up to 40 lbs.
Benefits
- Teladoc
- Medical, Dental, Vision, insurance
- 401k w/ company match
- Additional benefits may apply
- Paid time off and Holidays
Goodwill Industries of Northeast Texas is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Skills Required
- Associate degree in IT or a related field
- Bachelor's degree
- At least 2 years of IT support experience
- Experience troubleshooting POS systems and workstations
- Strong communication, customer service, organizational, and problem-solving skills
- Relevant certifications such as CompTIA A+ or Microsoft certifications
- Availability for occasional nights, weekends, and on-call rotation
- Daily travel to multiple sites
- Valid driver's license, reliable transportation, and insurance
- Ability to pass a potential MVR review or road test
- Ability to pass drug testing
- Ability to stand, walk, climb, kneel, crawl, and lift up to 40 pounds
What We Do
Goodwill Industries of Northeast Texas is a charitable nonprofit that operates retail and outlet stores, collecting and reselling donated goods to support programs improving quality of life for people with disabilities or disadvantages. Its services include training, job placement, supported employment, job coaching, vocational adjustment, and community assistance, helping people build workplace skills and secure competitive employment in its regional Texas service area.
