IT Specialist

JOB TITLE: IT Specialist/Technician   FLSA: Non-Exempt

DEPARTMENT: IT

REPORTS TO: IT Manager

GENERAL SUMMARY:  We are seeking a skilled and detail-oriented IT Specialist / Technician to join our team. Reporting to the IT Administrator or management, this experienced IT professional will provide technical support for hardware, software, and network-related issues. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and a proactive approach to problem-solving. This position offers extensive opportunities to learn, work on a wide variety of projects, and grow into a department leadership role.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Diagnose, troubleshoot, and repair end-user hardware, software, and network issues through phone, email, and in-person support
• Analyze and document reported production outages/issues, assessing their severity and impact
• Manage users and groups in Active Directory while adhering to information security protocols
• Image, deploy, and configure workstations; facilitate new user setups, including orientation on software and equipment usage
• Install, maintain, upgrade, and repair company hardware and software applications
• Organize and schedule system upgrades and maintenance as required
• Research and recommend modern technologies to improve business operations
• Work both independently and as part of a team to resolve technical challenges
• Participate in on-call support as needed
• Perform additional duties as assigned by management

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

• Proficiency in Windows-based operating systems (Windows 10/11), iOS, and Android
• Knowledge of Microsoft 365 products, SharePoint, Active Directory, Group Policy, Entra ID, Intune and related applications
• Familiarity with Windows Server 2016, 2019, 2022 & 2025 and SQL Server
• Experience with Scale Computing or Hyper-V is a plus
• Relevant certifications such as A+, Security+, Network+ or Fundamentals are preferred
• Knowledge of LAN/WAN Networking concepts required
• Knowledge of MS Excel Macros, VBA and MS SQL programming helpful
• Experience in Sage Applications, Point-of-Rental, AWE ESys, PetroSoft is beneficial
• Experience with VoIP phone systems is beneficial
• An accounting background is helpful but not required
• Ability to quickly learn and adapt to multiple software applications
• Strong understanding of internet security and data privacy principles
• Ability to maintain confidentiality and handle sensitive company information
• Effective verbal and written communication skills
• Strong interpersonal and customer service skills
• Proficient with troubleshooting hardware/software issues
• Creative problem-solving ability and a willingness to think outside the box

Benefits:

• 401(k) with employer matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Experience:

• IT: 3 years (required)

If you are a motivated IT professional with a passion for troubleshooting and a commitment to delivering excellent technical support, we encourage you to apply!