The Role
Maintains and supports assigned IT infrastructure, including networks, servers, hardware, wireless systems, and routine databases. Provides Tier 3 troubleshooting, backup, capacity monitoring, installations, testing, preventive maintenance, documentation, asset management, and configuration updates. Coordinates with operations, vendors, and third-party providers, supports client needs, and assists with infrastructure improvements and technology evaluations. The role may support industrial, remote, drilling, or energy-sector environments.
Summary Generated by Built In
The Engineer I position performs technology engineering work that is focused on the maintenance and support for a subset of the technical infrastructure (e.g., router, edge router, workgroup switch, tower site, wireless access point, single server, single system, routine database creation). Escalates issues as needed to the next level of engineer job progression.
Responsibilities
- Performs, with direction, standard technology engineering activities that develop professional skills/knowledge and provide familiarization with technology engineering staff, methods, practices, and projects
- Maintains a subset of the infrastructure to assure operational availability; documents maintenance activities; gathers data and monitors capacity and performance; and performs basic, routine backup activities to maintain continuity
- Provides Tier 3 support for their area(s) of the infrastructure Troubleshoots non-complex hardware and software problems by analyzing a chain of events and applying technical knowledge following established procedures and standards
- Attends and observes experienced colleagues in client meetings and vendor interactions; applies learned knowledge and skills when interacting with clients in order to gather information and elicit details of their needs; works to resolve client needs that are relevant to assigned infrastructure subset
- Builds, within parameters or a predetermined process, an assigned subset of the infrastructure to meet requested needs; performs testing and installation of new subsets Investigates and explores, under the direction and guidance of senior colleagues, new products and technologies, relevant to assigned infrastructure subset to enhance technology engineering service value
- 2 to 4 years of relevant functional experience in engineer role or equivalent
- Basic understanding of the principles of IT infrastructure support, and working knowledge in one or two technology areas
Job Qualification
- Minimum Diploma (3) / Bachelor (S1) in Information Technologies, Computer Science , Information Systems, or related fields.
- Minimum 5 Year Experience in IT Support , IT Helpdesk or Technical Support
- Experience in Oil and Gas, Mining, Industrial , or Engineering environment is high preferred.
- Experience working in remote/site location, drilling rigs, or industrial sites in an advantage .
- Good command of English , both written and verbal , is an advantage.
Technical Skill.
- Good Knowledge of Windows OS , Microsoft Office/Office 365, Hardware , software installation, configuration, and troubleshooting.
- Good understanding of TCP/IP, LAN/WAN, DHCP, DNS,VLAN, Wi-Fi, VPN, and basic Network Troubleshooting .
- Familiar with configuration and troubleshooting of Switches, router , firewall and wireless access.
- Experience supporting server, Network Equipment , Printer, and other IT Peripherals .
- Familiar with CCTV System, NVR/DVR, IP cameras, and basic surveillance network troubleshooting .
- Understanding of structure cabling, Fiber Optic, Ethernet, and Network Infrastructure is an advantage.
- Able to perform IT Equipment installations, preventive maintenance, troubleshooting, replacement, and asset management.
- Able to prepare and maintenance IT documentations, network diagram, equipment inventory, configuration record, and troubleshooting reports.
- Ability to coordinate with Operation , Vendor, and third-party service providers.
- AutoCAD knowledge or experience is an added advantage .
PHYSICAL REQUIREMENTS / WORKING CONDITIONS
Office environment While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand, walk and use hands. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job includes close vision and distance vision.
About UsNabors is a leading provider of advanced technology for the energy industry. With operations in about 20 countries, Nabors has established a global network of people, technology and equipment to deploy solutions that deliver safe, efficient and responsible hydrocarbon production. By leveraging its core competencies, particularly in drilling, engineering, automation, data science and manufacturing, Nabors aims to innovate the future of energy and enable the transition to a lower carbon world. About the Team Equal Opportunity Employer
Nabors is committed to providing equal employment opportunities to all employees and applicants and prohibiting discrimination and harassment of any type without regard to race, religion, age, color, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. To learn more about our Fair Employment practices, please refer to the Nabors Code of Conduct.
Skills Required
- Diploma or bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field
- At least 5 years of experience in IT support, IT helpdesk, or technical support
- 2 to 4 years of relevant functional experience in an engineering role or equivalent
- Basic understanding of IT infrastructure support principles and working knowledge in one or two technology areas
- Knowledge of Windows OS, Microsoft Office or Office 365, hardware, software installation, configuration, and troubleshooting
- Understanding of TCP/IP, LAN/WAN, DHCP, DNS, VLAN, Wi-Fi, VPN, and basic network troubleshooting
- Experience configuring and troubleshooting switches, routers, firewalls, and wireless access points
- Experience supporting servers, network equipment, printers, and IT peripherals
- Ability to perform IT equipment installation, preventive maintenance, troubleshooting, replacement, and asset management
- Ability to prepare and maintain IT documentation, network diagrams, equipment inventories, configuration records, and troubleshooting reports
- Ability to coordinate with operations, vendors, and third-party service providers
- Experience in oil and gas, mining, industrial, or engineering environments
- Experience working in remote or site locations, drilling rigs, or industrial sites
- Good command of written and verbal English
- Familiarity with CCTV systems, NVR/DVR, IP cameras, structured cabling, fiber optics, Ethernet, and network infrastructure
- AutoCAD knowledge or experience
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The Company
What We Do
Nabors Industries is a leading provider of advanced technology for the energy industry. With operations in approximately 20 countries, Nabors has established a global network of people, technology and equipment to deploy solutions that deliver safe, efficient and responsible energy production. By leveraging its core competencies, particularly in drilling, engineering, automation, data science and manufacturing, Nabors aims to innovate the future of energy and enable the transition to a lower carbon world. Nabors owns and operates one of the world’s largest land-based drilling rig fleet and is a provider of offshore drilling rigs in the United States and multiple international markets. Nabors also provides directional drilling services, performance tools and innovative technologies for its own rig fleet and those of third parties. Utilizing its advanced drilling automation capabilities, Nabors’ highly skilled workforce continues to set new standards for operational excellence and transform our industry.
