SUMMARY OF THE ROLE
Reporting to the Finance Manager you will ensure that end user experience is always at desired levels by providing day to day support on all IT related matters and interactions or incidents from Caretaker SMAX to enable optimal productivity and efficiency in day to day operations for penguins in the local company. The position is based in Casablanca/Berrechid.Responsibilities:
Assist and support end-users by trouble-shooting IT systems and software, registering and follow-up on caretaker tickets, provide training to ensure that Digital IT tools are used effectively and become a source of competitive advantage
To have professional responsibility and stay current with technological developments, contribute and recommend solutions to ensure Jotun operates with optimised solutions and takes advantage of new technology in existing and new markets.
Coordinate with IT vendors in the installation of systems, devices, and components and troubleshooting problems to enable the smooth running of everyday business operations.
Be responsible for ensuring relevant maintenance contracts and licenses are maintained and conduct regular reviews to ensure we are compliant.
Responsible for all incidents, events, and service requests that are assigned to be resolved and attended to within the service levels dictated at the End to End Framework by regular KPI reporting and monitoring
Run improvement initiatives locally/regionally, moving users to be more digital than manual in the way of work by conducting training, developing/integrating new solutions and engaging the business, and aligning to global and regional strategies and to ensure that they are carried out in the most efficient and digital way.
Provide 2nd-level IT support to companies in emerging markets to ensure support requests are handled in an efficient manner and to ensure IT requirements are met as per Service Level Agreements (SLAs).
WHAT WE ARE LOOKING FOR AND WHAT WE OFFER
What we look for :
- Bac+2/+3 in IT or networks, with hands-on experience in Windows/Microsoft 365 support, hardware troubleshooting, and basic network administration (LAN/Wi-Fi, VPN)
- Responsive, patient, and able to explain technical issues clearly to non-technical colleagues
- Manages tickets and priorities independently, with rigor in documentation and asset/license tracking
- Good working English is a must
What we offer :
- Competitive compensation and benefits.
- Continuous learning opportunities and training activities through on-the-job training and our in-house learning.
- Career development opportunities across multiple disciplines and geographies.
- Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores.
- A supportive and inclusive company culture where you can be your authentic self.
- A focus on having fun together through team buildings and social activities.
POSITION INFORMATION
Company:
Jotun Maroc Sarl D Associe Unique
Contract Type:
Time Type:
Full timeCLOSING DATE (dd.mm.yyyy):
21.10.2026WHO WE ARE
Jotun’s story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.Jotun Maroc, established in 2009, is one of the key markets within the MEIA region. With a sales office and a rapidly growing team, we aim to further strengthen Jotun’s position in Morocco through ambitious market growth plans that focus on innovation, efficiency and profitability.Visit our Career Page to know more about life at Jotun.
Jotun’s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.
If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.
If you think that this role is what you could be doing next, apply now!
Skills Required
- Bac+2 or Bac+3 in IT or networks
- Hands-on experience supporting Windows and Microsoft 365
- Hardware troubleshooting experience
- Basic network administration experience, including LAN, Wi-Fi, and VPN
- Ability to explain technical issues clearly to non-technical colleagues
- Ability to manage tickets and priorities independently with rigorous documentation
- Experience tracking IT assets and software licenses
- Good working English
What We Do
Jotun is one of the leading paint manufacturers in the world. With a wide range of products within interior decoration and exterior protection, the Jotun logo can be found in more than 100 countries. The company was founded in Sandefjord, Norway in 1926. The fonder Odd Gleditsch Sr. had witnessed whaling boats rusting away in the Antarctic. He quickly discovered the penguins; these caring creatures that overcame the toughest weather conditions. The penguin soon became Jotun’s official symbol and ambassador of the company’s values: Loyalty, Care, Respect, and Boldness. Almost a century later, our mission remains the same: “Jotun Protects Property”. Jotun has grown into a multi-national company widely renown for high-quality paints and coatings. The Jotun Group consists of 67 companies and 40 production facilities across the world, and the more than 10.200 employees are united by a strong company culture, The Penguin Spirit. For more information, visit our company site at www.jotun.com or our career site at jotun.com/career
