About Port
Port is the Agentic SDLC Platform. The way engineering teams build software is constantly evolving, and every new wave - such as AI agents operating across the SDLC- makes engineering more powerful, but also more complex and chaotic.
Port turns that chaos into control: one platform to build, govern, and operate the software development lifecycle, enabling every team to move as fast as technology allows.
Following our $100M Series C funding round, we are entering an exciting stage of significant growth and global expansion. As a product-led company, we believe the recipe for success is a world-class product that speaks for itself.
Why we’re looking for you 😎
We’re looking for an IT Specialist (US) to join our growing team and support our US offices and global. As part of the IT organization, you’ll play a key role in ensuring smooth Technical Operations, supporting local and remote employees, and maintaining our hardware and infrastructure standards. This role will be the face of IT for our US employees - helping them onboard seamlessly, stay productive, and feel supported across all their technology needs.
You’ll be hands-on with user support, IT procurement, endpoint provisioning, device lifecycle management and SaaS application support. Overseeing local infrastructure, managing onsite tech operations, and representing IT for the US region as our team expands.
What you’ll do 💼
- Provide day-to-day best in class IT support for Boston-based employees and remote US staff, as well as timezone coverage for worldwide employees.
- Manage US and remote procurement and asset management - forecast needs, work with suppliers, place orders and make sure all new hires are set on time.
- Handle onboarding and offboarding processes - including account provisioning, hardware setup, and access management.
- Manage endpoint configuration, maintenance, and lifecycle, ensuring compliance with company security and configuration standards.
- Support corporate applications (Google Workspace, Jumpcloud, Zoom, Slack, Jira, Notion, etc.) and help troubleshoot access and integration issues.
- Serve as the onsite lead for IT-related operations for Port’s North America sites (might require travel), coordinating vendor visits, hardware deliveries, office network maintenance and assist with new offices openings
- Ensure adherence to security and compliance standards, including SOC2 controls.
- Assist with network installation and administration on current and new offices
- Use AI tools actively in your daily work to move faster, write documentation, and reduce repetitive effort, bring forward ideas for where AI can automate or improve IT workflows.
Who you’ll work with 👯♀️
You’ll report directly to the Director of IT and collaborate closely with IT peers in other regions, Security, HR, and Facilities. You’ll be the key IT point of contact for our North America - based employees, providing exceptional support and representing IT within the local office.
RequirementsWhat we’re looking for 📝
- 4+ years of experience in IT support, systems administration, and endpoint management in tech companies.
- Strong knowledge of macOS and Windows environments, device management tools (JumpCloud, Jamf, Intune, or similar), and identity systems (Jumpcloud, Okta, Google Workspace or similar).
- Experience supporting SaaS business applications such as Slack, Zoom, Atlassian, and Notion.
- Understanding of IT security best practices and compliance-oriented environments.
- Excellent troubleshooting, communication, and customer service skills.
- Hungry to learn and grow with the ability to work independently and prioritize in a fast-paced environment.
Nice to have (Advantages) 🌟
- Experience with automation tools (e.g., N8N, or scripting in Python/Bash).
- Familiarity with FedRAMP, SOC2, or ISO 27001 compliance frameworks.
- Previous experience in a high-growth SaaS or startup environment.
- Network administration or infrastructure experience (i.e. Meraki).
Note: Employees are required to work from the office 3 days a week and 2 days from home. Office days are Tuesday, Wednesday, and Thursday.
Skills Required
- 4+ years of experience in IT support, systems administration, and endpoint management in tech companies.
- Strong knowledge of macOS and Windows environments.
- Experience with device management tools (JumpCloud, Jamf, Intune, or similar).
- Experience with identity systems (JumpCloud, Okta, Google Workspace, or similar).
- Experience supporting SaaS business applications such as Slack, Zoom, Atlassian (Jira), and Notion.
- Understanding of IT security best practices and compliance-oriented environments (e.g., SOC2).
- Excellent troubleshooting, communication, and customer service skills.
- Ability to work independently and prioritize in a fast-paced environment.
- Experience with automation tools (e.g., N8N) or scripting in Python/Bash.
- Familiarity with FedRAMP, SOC2, or ISO 27001 compliance frameworks.
- Previous experience in a high-growth SaaS or startup environment.
- Network administration or infrastructure experience (e.g., Meraki).
Port.io Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Port.io and has not been reviewed or approved by Port.io.
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Healthcare Strength — U.S. postings highlight baseline medical, dental, and vision coverage, indicating conventional health benefits are available. Public signals portray these as standard inclusions for at least some roles and locations.
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Retirement Support — U.S. role listings explicitly include a 401(k), signaling foundational retirement support. Specifics such as match and vesting are not publicly detailed, so generosity cannot be verified.
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Strong & Reliable Incentives — Sales and go‑to‑market roles are associated with healthy on‑target earnings ranges, indicating performance‑based pay is meaningfully used. Available ranges suggest incentives can be competitive for certain functions.
Port.io Insights
What We Do
The developer experience, developer productivity and driving software quality are on top of every engineering leader’s mind. At Port, we help engineering organizations excel through the use of our open internal developer portal, owned by platform engineering teams and built for developers. Port consolidates everything developers need to know and execute to deliver software autonomously and to comply with organizational standards. Managers use Port to understand engineering metrics and improve them. We’re growing rapidly, fueled by the industry’s leading product, and by the constant innovation of our customers, big and small, that use our product to change how developers work.
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