eToro is the trading and investing platform that empowers users to invest, share and learn. We were founded in 2007 with the vision of a world where everyone can trade and invest in a simple and transparent way. We have created an investment platform that is built around collaboration and investor education. On our platform, users can view other investors’ portfolios and statistics, and interact with them to exchange ideas, discuss strategies and benefit from shared knowledge.
We have 40 million registered users from 75 countries and our platform is available in 20 languages. eToro is an innovative, fast growing business and listed on Nasdaq in May 2025. We have over 1,500 employees across more than 10 offices around the globe, strategically positioned to serve the needs of users. You can find out more about eToro here.
We are constantly growing and are excited to share that we are looking for an It Specialist to join our fantastic team!
What you'll be doing?
- Diagnose and resolve IT technical issues involving internet connectivity, Servers issues (VM and cloud), email clients, VPN, and various operating systems.
- Leverage AI tools and assistants to streamline support workflows, automate routine tasks, and improve troubleshooting efficiency.
- Monitor and resolve customer incidents, ensuring accurate classification and timely updates. Adhere to customer SLAs for swift service restoration. Expertly
- Manage users and permissions in Active Directory, AZURE AD, G-suite, Terminal Services, and address hardware, software, and network-related issues.
- Install, configure, and maintain desktops, laptops, printers, meeting rooms, and other IT equipment.
- Write scripts to optimize automation across the organization.
- Troubleshoot software applications and operating system issues for seamless IT operations.
- Look for trends occurring in the environment, gather evidence and facts to raise these to the attention of the team, so the problem can be identified and resolved, and future recurring issues can be avoided and collaborate with other IT team members to escalate and resolve complex technical issues.
- Create procedures and create new documentation for both technical and end-user roles.
- Stay current with the ongoing expansion and development of the company - be aware of system information, changes, and updates.
- Provide troubleshooting, diagnosing, and resolving issues while maximizing customer satisfaction.
- Provide comprehensive support to our entire organization, both locally and remotely.
- Collaborate with vendors to procure hardware and software solutions as needed.
- Stay updated on industry trends and advancements to recommend improvements in IT systems.
Want to join? You'll need:
- UP to 3 years of proven experience as an IT Support Specialist or similar role.
- Strong technical abilities in diverse technical fields (Windows, Mac environment, Networking, Security and Monitoring System)
- Proficient in managing end users and permissions in Active Directory Servers, Office 365, Microsoft Intune, and Azure.
- Knowledge of scripting (PowerShell / JSON / Jenkins)
- Proven experience with AI tools in daily tasks and workflows.
- Experience with managing systems on Virtual platforms (including clouds)
- Basic understanding of networking concepts and protocols.
- Excellent problem-solving and communication skills.
- Experience working with global teams, able to work both independently and collaboratively.
- Ability to multitask.
- Ability to work effectively under pressure, manage multiple priorities, and consistently meet SLA targets.
- Customer-focused with a strong commitment to providing exceptional support.
- Team Player.
Skills Required
- At least 3 years proven experience as an IT Support Specialist or similar role
- Strong technical abilities in Windows, macOS, Networking, Security and Monitoring Systems
- Proficient in managing end users and permissions in Active Directory Servers, Office 365, Microsoft Intune, and Azure
- Knowledge of scripting (PowerShell / JSON / Jenkins)
- Proven experience with AI tools in daily tasks and workflows
- Experience with managing systems on virtual platforms (including cloud environments)
- Basic understanding of networking concepts and protocols
- Excellent problem-solving and communication skills
- Experience working with global teams and ability to work independently and collaboratively
- Ability to multitask and work effectively under pressure while meeting SLA targets
- Customer-focused with a strong commitment to providing exceptional support
- Team player
What We Do
eToro is a multi-asset platform which offers both investing in stocks and digital assets, as well as trading CFDs. Please note that CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 67% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work, and whether you can afford to take the high risk of losing your money. In the US, eToro only offers cryptoassests, no CFDs, and plans to expand its offering in the near future. eToro USA LLC; Investments are subject to market risk, including the possible loss of principal. Archived, "Virtual currencies are highly volatile. Your capital is at risk.” eToro AUS Capital Limited ABN 66 612 791 803 AFSL 491139. OTC Derivatives are leveraged financial products and considered risky. For clients with accounts under the Australian regulation: Real stocks are offered via a managed investment scheme. Interests are issued under ARSN 637 489 466 operated by Gleneagle Asset Management Limited ABN 29 103 162 278 AFSL 226199 and promoted by eToro AUS Capital Limited AFSL 491139. Your capital is at risk. Consider our Product Disclosure Statement (PDS).
