IT Specialist, Product Japan

Purpose of the role

Global Blue is a global company operating, amongst others, in the field of VAT refunds to travellers, and is a leading company with the largest amount of TFS transactions in Japan.

Project Integration team is responsible to localize and implement Global attractive systems and services to our fast-growing business in Japan while meeting Japanese quality standards.

The holder of this position will work with IT Manager, Project Integration Japan and Technical Project Manager, Japan. He/she should work for BAU such as trouble shooting, execution of UAT, preparing Business Requirement Specification in the new projects etc., for all Global and Local systems and services used in Japan.

Responsibilities

Localization

Understand Japanese regulation, merchants’ requests, market trends etc. deeply, and collaborate with Central team to ensure that Japan’s requirements are properly implemented to the Global systems and services.

• Well prepared Business Requirement Specifications
• Basic Design documents
• Enough and well-thought UAT
• Deep understanding of Global systems and services
• Mindset to always obtain the latest information
• Close communication with internal and external stakeholders

Implementation

Develop a plan considering also the rollout plan to ensure that the effective date of the law and the date agreed with the customer are met. This requires priority negotiation with each product team, in some cases, with senior managements.

• Resolves and /or escalates issues in a timely fashion
• Cooperation with Field Service team and smooth/polite handover to them

BAU

Global systems and solutions will be improved not only for Japan, but also for other countries. Service quality must be ensured through appropriate degradation testing and release support.

In addition, when trouble happened, Project Integration team will take lead and work with Central team to resolve the issue.

Qualifications and education requirements

• IT or Technology education;
• 7+ years of working experience with minimum 4 years of similar position.
• Rich experience of developing front end solutions (Include requirements definition, UI, IF, Form design, error handling design)
• Rich experience of developing Multi platform applications (Windows, iOS, Android)

• Minimum JAVA, C# programming skill (Able to review source code)
• Demonstrated experience in managing projects / work streams within projects
• Excellent communication skills across international teams
• Excellent organizational, decision making, and problem solving skills
• Work experience within an international/multicultural environment preferred

• Project Management Certification (PMI, IPMA) is a plus;
• Familiar with Ticketing Systems is a plus;
• Experienced on Payment Systems/Solutions is a plus;
• Excel VBA programming skill is strongly required in order to automate various daily processes;
• Independent and self-motivating personality, able to work under remote management;
• Strong resolution orientation, interpersonal, communication and organization skills;
• Ability to work independently and as part of a team and present ideas clearly and concisely;
• Strong analytical and problem-solving skills.
• Excellent organizational, time management and customer service skills, with detail oriented.
• Fluent Japanese language skills (oral & written)
• Fluent English language skills (oral & written)