Redwood Credit Union is seeking an IT Specialist I which is an entry-level technical position that ensures the confidentiality, availability, and integrity of computing systems within the organization. Provide first-tier support for desktop applications and equipment, telephones, and end-user rights management within a team environment. Provide superior customer service that meets the RCU service standards and values to team members of Redwood Credit Union.
Key Responsibilities
Computer Operations:
o Follow department operations run books for daily operational functions and desktop environment.
o Maintain service log of information systems error logs and maintenance calls.
o Review and maintain systems focused on desktop performance and security, such as Anti-Virus, Patching, and Inventory.
o Document all calls and requests in the IT support ticketing system.
o Operate daily and monthly operations checklists to maintain the security and completion of tasks through auditing.
o Complete add, move and/or user change requests in the network and core systems.
o Provide help-desk phone support to team members of the Redwood Group.
o Distribute reports to management.
o Execute all daily operational checklists in a timely manner to ensure duties are performed with the highest accuracy and attention to detail.
o Notify management of work affecting incidents in a timely manner.
o Document all new processes and any undocumented process in department Wiki.
Technical Support:
o Provide end-user support and troubleshooting of computer and printer problems.
o Respond to incidents and support requests per incident management procedures.
o Provide help-desk support on computer systems through assisting the end-user with software/hardware problems and inquiries.
o Provide exceptional service to all Members, volunteers, internal team members, and service providers.
o Keep inventory of supplies and licensing, document and provide management with requests for new purchases.
o Contact vendors to schedule repair and maintenance work on system hardware and order additional hardware, parts, and supplies.
o Support tablet and mobile devices through RCU’s mobile device management solution.
o Uphold established department service standards.
User Creation & Security:
o Create, delete, and modify all existing and new users daily for Symitar and Windows.
o Maintain log of user ID’s including deletions, additions and changes.
o Setup and maintain user security for the Redwood Group.
o Support computer patch distribution and software updates.
Other Functions:
o Organize data room and surrounding areas and ensure OSHA standards.
o Maintain technical proficiencies to support current and planned hardware and software computing needs.
Join us and discover why you'll love working at Redwood Credit Union!
ABOUT REDWOOD CREDIT UNION (RCU):
At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.
As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.
Why work for Redwood Credit Union?
• 27th largest credit union in the U.S. and the largest financial institution based in the North Bay
• Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial
• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
• Recognized by Newsweek as one of "America's Best Credit Unions 2026"
• Top Corporate Philanthropists (#24) - San Francisco Business Times
• Voted Best Places to Work in the North Bay 20 years in a row
• World-class Employee Engagement scores
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Industry leading Net Promoter Scores across the U.S.
Minimum Qualification: Knowledge, Skills and Abilities
- Intermediate skill in the operation of a PC with Intranet and Internet and word processing, spreadsheet, presentation, and information systems software.
- Ability to troubleshoot computer related problems.
- Ability to interact and communicate with outside vendors.
- Ability to communicate effectively both verbally and in writing.
- Ability to work in a fast-paced environment.
- Ability to employ problem solving techniques while being detailed oriented.
- Ability to establish and maintain effective working relationships with a diverse group of people.
- Ability to work on a rotating schedule which will include working on Saturdays as assigned.
- Ability to travel 30% of the time.
The ideal candidate has a combination of education and experience equivalent to an associate degree with a preferred minimum of one year experience with computing in an enterprise environment. Credit Union experience or experience in a closely related field a plus.
Compensation: Base starting range: $29.00 to $39.00 hourly commensurate with experience.
Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
Redwood Credit Union offers a robust benefits package to our eligible employees including:
• Competitive medical, dental, and vision insurance, mental health offerings
• Employee performance incentive plan
• Salary Advancement– Merit increase based on performance
• 401(k) program with employer match
• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
RCU Discounts and Perks:
• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
• RCU employees are eligible for a 1% discount on all recreational or boat loan products
• 2% discount off Visas and LOC Loans through RCU
• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
• 0% interest on garment, fitness, or home office equipment loan of up to $500
• 100% financing for employee purchased homes!
Physical Requirements:
• Ability to travel to offsite branch and corporate locations as needed.
• Ability to lift up to 30 pounds.
• Ability to use a computer keyboard and calculator.
• Work environment is indoors.
*Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position.
Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET.
We are an Equal Opportunity Employer
