About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Resort Mallorca at Formentor, perched on the spectacular Formentor Peninsula and surrounded by panoramic views of the Mediterranean and the stunning landscape, first opened its doors in August 2024 following an extensive restoration and renovation of the historic property, originally inaugurated in 1929 on a vast private estate. After its successful debut, the resort will reopen to guests in March 2025, reaffirming its status as a unique destination of luxury and elegance on the island.About the role
The IT Specialist is responsible for providing first-level technical support and maintaining the hotel’s technological infrastructure. This role is essential for ensuring that technology systems run efficiently and without interruption, allowing both operational teams and guests to experience seamless technology. The IT Specialist will work closely with the IT Supervisor and IT Manager to implement and maintain the appropriate technological solutions for the hotel.
What you will do
Daily Technical Support: Provide technical assistance to hotel employees, resolving issues related to hardware, software, networks, and other technological systems.
Equipment Maintenance: Ensure the proper functioning of computer systems, networks, and devices by performing preventive maintenance tasks and making repairs when necessary.
Network Management: Oversee and manage internal network connectivity, ensuring that Wi-Fi networks are operational for both guests and staff at all times.
Software and Hardware Installation: Install, configure, and update operating systems, software applications, and computer equipment as required by the hotel.
Security Management: Assist in implementing cybersecurity measures, ensuring the hotel’s systems are secure and that guest information is protected. System Monitoring: Continuously monitor systems and servers to detect issues or failures before they affect hotel operations.
Documentation: Create and maintain manuals and procedural documentation to facilitate problem-solving and staff training.
Staff Training and Support: Provide basic training to staff on the use of new technologies and applications utilized in hotel operations.
What you bring
- Bachelor’s degree in Computer Science, Systems Engineering, or a related field.
- Minimum of 1 year of experience in technical support or similar roles, preferably in hotel or hospitality environments.
- Practical knowledge in network, server, and operating system maintenance (Windows, Linux, etc.).
- Familiarity with network management tools and cybersecurity measures.
- Ability to work independently, with exceptional problem-solving skills and attention to detail.
- Strong communication skills to interact effectively with non-technical teams.
- Availability to work flexible hours, including weekends and holidays if needed.
- level of spoken and written English and Spanish.
What we offer:
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Complimentary Accommodation at other Four Seasons Hotels and Resorts
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals
- Discounts at our hotel restaurants
- Discounts on local services
- Possibility of accommodation and transportation to work (at a reduced cost)
Schedule & Hours:
Seasonal contract, full Time, 40 hours per week, with consecutive and rotating shifts
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What We Do
Four Seasons Hotels and Resorts opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 120 hotels and resorts, and more than 50 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. To learn more about our career opportunities, visit fourseasons.com/careers. For more information and reservations, visit fourseasons.com. For the latest news, visit press.fourseasons.com and follow @FourSeasonsPR on Twitter.
